Amit Kumar Email & Phone Number

I possess a deep understanding of the payment ecosystem and a strong focus on optimizing its operation. I actively monitor live transactions, address issues promptly, ensure error-free completions, and maintain a smooth transaction flow. My expertise covers managing various transaction types, consumer and merchant registration, deletion processes, and facilitating the on boarding of new merchants and e-wallets into the payment ecosystem. I am committed to accuracy and reliability through routine examination of failed transaction logs and daily reconciliation procedures, necessary for rectifying discrepancies. I am proactive in identifying and mitigating fraudulent transactions to maintain the payment system's integrity. I regularly synchronize wallets for a substantial customer base exceeding 27 million to ensure consistent data integrity. With a keen eye for analysing transaction patterns and forecasting volume growth, I am well-prepared to adapt to evolving demands and challenges. My ability to delve into complex logs enables me to identify recurring issues and develop effective solutions for their resolution. In summary, my extensive knowledge and hands-on experience make me a valuable asset for ensuring the smooth operation and addressing complex issues within IT, operations, and the payment ecosystem. I’m a seasoned professional, well-versed in IT and operational processes. My background encompasses change management, collaboration with Operations and Engineering teams, and ensuring seamless transitions. I specialize in creating insightful dashboards and reports for clients and senior management, improving performance tracking. I'm highly effective in handling Service Requests, Incidents, and Problems by swiftly addressing integration issues, preventing discrepancies. I conduct bridge calls for troubleshooting, maintain an organized system, and employ tools like Splunk and Dynatrace to monitor transactions. Additionally, I lead incident and problem review meetings, prepare reports, and excel at Root Cause Analysis (RCA). I prioritize clear communication, accurate instructions, and drive process enhancements, informed by ITIL Service management principles.