Amith S Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Monitored and resolved compatibility issues for legacy applications during the migration from 32-bit to 64-bit Windows, ensuring seamless functionality.• Coordinated the installation and troubleshooting of 64-bit drivers to maintain optimal hardware performance and stability.• Monitored and resolved registry conflicts arising ensuring smooth operation of applications across different architectures.• Reconfigured application settings and preferences after migration to ensure proper functionality and user experience.• Assisted in the transition of plugins and extensions from 32-bit to 64-bit environments, troubleshooting issues to maintain operational efficiency.• Developed customized SharePoint sites for improved collaboration and information sharing within organizations.• Developed a strong rapport with end users through consistent communication and effective problem-solving skills.• Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.• Assisted end users with Microsoft Office 365 software installation and other applications with configuration, and troubleshooting.• Educated end users on best practices for maintaining system health and preventing future issues.• Enhanced user satisfaction by promptly addressing and resolving technical issues.

Chennai, Tamil Nadu, India

• Addressed user customer service concerns and decided when to escalate problems to specialist team members.• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.• Resolved common user concerns by utilizing preset issue resolution scripts.• Answered user product attribute and usage questions to promote satisfactory product ownership experience.• Engaged in user support interactions via telephone, chat and email platforms.• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.• Discussed customer concerns regarding product usage, billing or Security to promote improved user experience.• Monitored system performance to identify potential issues.• Installed and configured operating systems and applications.• Patched software and installed new versions to eliminate security problems and protect data. Researched and identified solutions to technical problems.• Configured hardware, devices, and software to set up work stations for employees.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Diagnosed and troubleshot hardware, software and network issues.• Responded to customer inquiries and provided technical assistance over phone.• Handled more than 999 users with Hardware and software related issues• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Ambattur, Tamil Nadu, India

• Windows Patch and Security Update Management• Network connectivity for both private and public networks• Conceptual knowledge of Azure & Windows Active Directory, Security, and Access Control• User administration, License management on O365, Exchange and Azure• Creation, Access provisioning, Deletion and Management of Shared mailbox, Calendars and DL on O365 portal and EMC.• Creation of room and resource mailboxes, assigning approval delegates.• Generating reports from O365 portal as per the Business requirement • Working anti-spam filtering and email tracking.• Working on Project folder creations using scripts depending upon different projects and locations.• Providing Skype access to users via Skype Admin Console.• Creation and Migration of Public folders.• Redirecting emails and granting delegation access to user’s mailbox.• Creating, modifying and granting access to User accounts, Security groups, Distribution Lists, Shared Mailboxes, Shared folders and Service Accounts.• Managing and supporting Outlook issues and support BAU activities as Exchange & O365 administrator.• Reviewing and updating process and technical documents as per the client’s requirement.• Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform).

Bengaluru Area, India

• Windows Patch and Security Update Management• Network connectivity for both private and public networks• Conceptual knowledge of Azure & Windows Active Directory, Security, and Access Control• User administration, License management on O365, Exchange and Azure• Creation, Access provisioning, Deletion and Management of Shared mailbox, Calendars and DL on O365 portal and EMC.• Creation of room and resource mailboxes, assigning approval delegates.• Generating reports from O365 portal as per the Business requirement • Working anti-spam filtering and email tracking.• Working on Project folder creations using scripts depending upon different projects and locations.• Providing Skype access to users via Skype Admin Console.• Creation and Migration of Public folders.• Redirecting emails and granting delegation access to user’s mailbox.• Creating, modifying and granting access to User accounts, Security groups, Distribution Lists, Shared Mailboxes, Shared folders and Service Accounts.• Managing and supporting Outlook issues and support BAU activities as Exchange & O365 administrator.• Reviewing and updating process and technical documents as per the client’s requirement.• Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform).

Chennai, Tamil Nadu, India

• Addressed user customer service concerns and decided when to escalate problems to specialist team members.• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.• Resolved common user concerns by utilizing preset issue resolution scripts.• Answered user product attribute and usage questions to promote satisfactory product ownership experience.• Engaged in user support interactions via telephone, chat and email platforms.• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.• Discussed customer concerns regarding product usage, billing or Security to promote improved user experience.• Monitored system performance to identify potential issues.• Installed and configured operating systems and applications.• Patched software and installed new versions to eliminate security problems and protect data. Researched and identified solutions to technical problems.• Configured hardware, devices, and software to set up work stations for employees.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Diagnosed and troubleshot hardware, software and network issues.• Responded to customer inquiries and provided technical assistance over phone.• Handled more than 999 users with Hardware and software related issues• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Chennai, Tamil Nadu, India

• Adhered to timelines to meet quality assurance targets.• Adhered to safety procedures and good housekeeping standards to comply with regulations.• Prepared standard reports and documentation to communicate results to senior management also analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.• Delivered public presentations to provide plans and updates on projects.• Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.• Assisted with coordination of new equipment installation and implementation.• Conducted audit inspections and independent checks to verify parts and materials.

Chennai Area, India

•Participated in design reviews to ensure manufacturability of the product•Determine methods and procedures for production distribution activity •Create documentation and work instructions for production and distribution •Manage resources and maintain schedule requirements to meet required production.