Product planning and release execution throughout the product’s lifecycle. Includes defining and prioritising product roadmap, listening to customers, creating business requirements, driving functional conditions, driving this through development, and successfully launching new product features.greytHR product is being used by 10K + Customers across India & Middle East. It helps in accurate salary processing of salary for over 2 million employees.Lead the team in multiple product rollouts:- Launched a Comprehensive Overtime module, onboarded close to 100 customers in a span of 4 months.- GreytHR visage in the need of pandemic which is a touchless, low-cost facial recognition-based attendance marking. With an average of 45K swipes a month. Onboarded 50 customers in just 2 months from launch.- IT declaration and POI rollout to accommodate Regime selection for employees while declaring.- Launch a new ESS Mobile app version of greytHR- Selfie(with Facial recognition) based attendance marking system with geo-fencing and geotagging.

Responsible for ensuring cross-functional alignment & communication, tracking toward deliverable milestones and overall completion of projects. Coordination with Product Management, Marketing, Support, Sales, and Legal teams. Management of the delivery team and performance of team members.- Hired and nurtured the next leaders for increased productivity and the overall team capabilities- 100% increase in Per Person project completion capacity by introducing the industry-specific pre- configured structures.- Introduced customer satisfaction surveys to understand the customer pulse.- Increase the satisfaction score from 75% to 95% by improving the communication channels and a dedicated person who is in charge of all the module implementation.- Built the team to handle local language support.- Improved Project completion from 70% to 90%.

Build the Delivery team and Support function from Scratch. Responsible for the customer onboarding and successful implementation of SaaS (HR & Payroll) application. Sales to Onboarding and from Onboarding to Customer Success. Handled a team of 40+ people across multiple locations. - Built a system capable of achieving a very short turnaround time of 7 days for new implementations.- Constantly delivering 200+ Projects every month with average revenue of Rs. 1M MRR.- Reduced churn rate from 30% to 10% during the initial stage of onboarding.- 10% MRR increase through upselling for the existing customers. - Got down the Average First response time for support tickets from 2 days to 3 hrs.- Implemented Business supporting tools for Customer Support and Project Management.

• Customization of Tally software as per the requirement. • Developing custom reports using TDL (Tally Definition Language)• Involved in designing the new ESS (Employee self Service) platform.• Customization of ESS platform based on client requirement.

• Maintaining payroll information by collecting, calculating, and entering data into the system.• Updating payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.• Preparing Statutory reports like PF, ESI, Etds.• Resolves payroll discrepancies by collecting and analyzing information.• Maintains payroll operations by following policies and procedures; reporting needed changes.• Maintains employee confidence and protects payroll operations by keeping the information confidential.• Contributes to team effort by accomplishing related results as needed