Experienced customer service professional with 11+ years in the B2C industry. Proven track record of effectively resolving customer issues and improving satisfaction levels. Strong communicator with the ability to remain calm under pressure. Skilled in using CRM systems and adept at learning new technologies. Committed to exceeding expectations and driving process improvements."Excellent knowledge of the digital space and a great understanding of the end user, supplier landscapes and needs.Specialties: Strong communication skills, Customer service experience, Problem-solving abilities, CRM software proficiency, Ability to work in a fast-paced environment, SEO & PPC, CPC, Google Analytics, Google Webmaster, High Level of Analytical Thinking, Decision Making, Landing Page Development, Social Media Campaigns, Affiliate Marketing, Email Marketing, Video Marketing, Multi-Channel Marketing, User Experience, Segmentation, Data base management.