• India Lead - Clinical Development Excellence. Developed the organization structure to support the unprecedented growth targets while maintaining healthy financial parameters. Focused on business development across multiple big pharma and EP, through capability and innovation showcase. Created strategy to provide cost effective feasibility analytics & consulting services to price sensitive EP clients. Helping devise the clinical APAC strategy and Digital & Decentralization• Setup practice level asset development organization to deliver the product accelerators to facilitate agile solution implementation. Developed ZS’s Clinical Feasibility Suite which led to multiyear and multimillion deals. Leading the Clinical Development platform journey for clinical feasibility suite as part of ZS ZAIDYN Platform developing offerings like Algorithm as a Service, BYOAlgo etc. Driving organization mindset shift from being ‘Accelerator’ to product• Helping multiple west coasts big pharma on strategies to bring ‘HEART’ (human centric design elements, decentralized trial concepts, site & patient burden focus) and ‘MIND’ (trial & protocol optimization techniques, RBQM, clinical data management) into Study design driving design efficiencies and across TA synergies • Implemented ‘a ZS first’ 10M+ large, big data platform implementation in Clinical Operations for one of the top east coast Pharma. Through strong delivery excellence and good quality, developed trusted client relationships to make it the 2nd biggest clinical account for ZS within 18 month• Turned-around quality and timeliness of a large data management and reporting project• Led New Delhi Business Technology Capability Group (about 500 people). Led initiatives for re-skilling, innovations, and new business line development. Drove CMMi ML 3 certification in Service Delivery initiative and organizational tech ops uplift programs

- Developed business with key European and US clients, with annual revenue targets of $3M. Offshore practice lead for key European and US accounts, managing between $3-4M of sold work annually. Setup and led multiple offshore delivery teams (up to 15-person) in timely and quality delivery, ensuring proper governance, communication, and change management. Responsible for utilization, training, and professional growth of team members.- Integrated automated Sales Force Excellence (SFE) tools in a multi-country environment. Worked with client stakeholders to define, design, develop and deploy end-to-end BI solutions. - Drove efficiency and automation of SFE operations, improving insights, reducing time to value, lowering cost, and increasing effectiveness. Through data consolidation, advanced visualization, mobility, and coordination across sales channels, enabled customer-centric marketing and improved message and channel efficacy.- Setup Testing and Service Delivery Track within the Business Technology group in ZS and have been leading both the tracks for past 4 years. During this time we have grown the testing group to a strength of 60 with expertise ranging from BI & data management testing, performance testing, validation testing. Service Delivery Track has seen a more accelerated growth and currently stands at 115 distributed between Pune and Gurgaon locations- Helped client set up the digital organization bringing in ideas from industry on best practices, scaling, integrating channels, Harmonization vs Localization, content refresh process and campaign assessment process.

Product & Quality Management – ZS Javelin SuiteHandling investigation, ROI/payback analysis, and requirements analysis and documentation, and release communications supporting approximately 30 enterprise accounts. Interactions and communications both cross-functionally within software development and with stakeholders, including senior leadership, client teams, and clients.

- Program Management, Resource management, Estimation, Schedule tracking, Data Metrics and trending, Executive Reporting, Requirement gathering- Designing Solution Deployments and formulating the inter-op strategy- Solution centric automation framework designing using hybrid model- Work with the Sales and Pre-sales at Avaya to setup Demos and POCs for Customers in SIL Lab- Work with Product Teams across globe to discuss the solution scopes and SLA

Project Lead for a configuration management product - - Requirements Analysis and creating Requirement and Functional Specifications document- Handling Customer Escalation, root cause analysis and assisting customer upgrades (onsite and offshore)Automation Lead for a Service Desk product - - Design and implementation of a platform independent nightly automation framework