Reinventing IT services by infusing the latest technologies (Assets, AI, Automation) and reimagining delivery models.

Managing and expanding the Strategic Partnership for Managed Service Providers for EMEA through:Business Planning, Execution and Performance Monitoring: - Generating, qualifying and progressing our deal pipeline (~$1B+ in pipeline and ~$250M in signings in 2023) by collaborating with our Strategic Partners for Managed Infrastructure services. Partner Management: - Foster relationships with our partners for our EMEA geography and leverage their expertise in Digital workplace and Infrastructure solutions to execute new sales opportunities and enhance delivery capabilitiesSolution Design and Development: - Identify industry requirements and work with cross-functional teams across IBM and our partners to design new offerings and technology solutions to cater to client business needsLarge Deal Leadership: - Personally, lead our high-profile and complex deals hand-on.

Managing the Strategic Partnership for Kyndryl EMEA. This includes our multi billion dollar running backlog as well as driving new opportunities.

Ensure smooth novation and transition of 250+ EMEA contracts with a Multi Billion $ backlog impacted by the IBM-Kyndryl Demerger.Program Management: - Successfully program managed the split/ renewal/ transition of ~250 consulting contracts with a backlog of $11B by liaising between account teams, legal and Kyndryl stakeholdersRisk Management: - Ensured minimal disruption to the contracts, teams executing the projects and the client relationships given the legal and business challenges posed in each individual country of operationDispute Management: - Anticipated and identified blockers. Then bought together global, regional and local leaders, legal counsel, account reps, operations and finance to build a consensus towards a solution in case of contractual conflicts which were a residue from the demerger

Lead the setup and scaling of the Global AIOps practice and next generation automation solutions.Technology Innovation: - Led IBM’s technological innovation agenda and was engaged in the Strategy, Solution Design, Development & Global Launch of the Watson AIOPs offering in collaboration with the Cloud & Cognitive Software teamTalent Development: - Launched the practitioner enablement and certification curriculum. Over 1200 practitioners trained globallyLead Generation: - Built an opportunity pipeline by running focused GEO campaigns

Leverage cutting edge Automation technologies (Cognitive, RPA, Testing and Custom application) to enhance the service experience for our clients and deliver radical efficiency benefits.Strategic Leadership: - Spearhead the development and execution of the Automation deployment strategy for the global delivery function, aligning closely with the broader organizational goals. ~$500M in Automation influenced IT signingsFinancial Strategy: - Develop and execute account-wise business plan with a strategic focus, aiming for margin expansion targets set by the global management through deployment of Automation levers in existing delivery. Delivered GP improvement of $42M in 2020, $40M in 2019, $28M in 2018 and $24M in 2017Solution Design and Development: - Lead the solution design and delivery of the Automation components in all application delivery and maintenance deals by providing thought leadership, direction and oversight to multiple project execution teams engaged in creating a roadmap for program management, execution and validation of the savings accrued. Customer Relationship Management: - Built and nurtured strategic relationships with clients, ensuring a deep understanding of their business needs and proactively created narratives to help them embed automation solutions in their technology landscapeInnovation and Technology Excellence: - Created cutting edge offerings (Digital workers, Cognitive Integration with Service Now/ Confluence/ Jira) in collaboration with our Industry experts, Account teams, Technical SMEs and partnersTalent Development: - Developed consulting and technical skills onsite, on-shore and off-shore to meet client and market specific requirements through a structured framework of hands-on, web and self-learning trainings

Leverage cutting edge Automation technologies (Cognitive, RPA, Testing and Custom application) to enhance the service experience for our clients and deliver radical efficiency benefits.

Spearheading IBM's cognitive agenda through industry focused offerings and solutions leveraging innovative cutting edge technologies applied on exogenous and enterprise data.

Technology Innovation: - Designed the widely popular Social Analytics offering for the clients and established a factory model for delivery. 280+ projects were commissioned for clients across the globe which generated numerous client opportunities, influenced over $150M in signings and $13M in direct signings. Also generated $1.5M in internal signingsPartner Management: - Led IBM partnership with Twitter, Board Reader, Mutual Mind and SysomosTalent Development: - Setup delivery capabilities in 8 languages leveraging CIC centers in Philippines and Romania, GPS centers in Poland and India, Research labs in Egypt and US, and GBS center in China

I led the 'Customer Analytics Strategy' & 'Social Media Analytics' practices at IBM.I was engaged in Global Business Consulting projects in the areas of Sales and Marketing Transformation Strategies. My role was to:• Assemble offerings, assets and skills to meet client and market specific requirements• Partner with a team of highly skilled econometricians, analysts and programming technicians in developing information-driven analytical products and solutions that are fungible across different customers• Provide thought leadership, input, direction and oversight to multiple project execution teams

Engaged in Global Business Consulting projects (specializing in usage of Analytic tools and techniques) in the areas of Sales and Marketing Transformation Strategies. My role was to:• Assemble offerings, assets and skills to meet client and market specific requirements• Partner with a team of highly skilled econometricians, analysts and programming technicians in developing information-driven analytical products and solutions that are fungible across different customers• Provide thought leadership, input, direction and oversight to multiple project execution teams

Set-up, managed and grew multiple teams responsible for the off-shore delivery of consulting projects in the area of Sales and Marketing analytics for Pharmaceutical clients.

Set-up, managed and grew multiple teams responsible for the off-shore delivery of consulting projects in the area of Sales and Marketing analytics for Pharmaceutical clients.

Set-up and managed the off-shore delivery team responsible for Design, development, evaluation, implementation support and performance tracking of collections and recovery strategies for GE Consumer Finance (US, Canada and South America) using advanced analytical tools.

Part of the the off-shore delivery team responsible for Design, development, evaluation, implementation support and performance tracking of pricing policy options for the entire breadth of GE Consumer Finance product portfolio (including RCF - Retail consumer finance, RSF – Retail Sales finance, Personal Loans and Mortgages) using advanced analytical tools.

Part of a team of management consultants assigned to key clients to help their top management in preparing strategies for business and technology

Acting as an internal IT consultant with a mandate to analyze existing functions/processes and collaborate with external vendors to identify opportunities for designing/implementing IT systems, which can streamline and incorporate the best practices so as to eliminate manual work and subsequently increase operational efficiency

Identification of potential customers and arranging interactive sessions to create an awareness of the software potential