Led successful execution of a complex IT/OT convergence program for Skoda Auto Volkswagen India (SAVW) impacting Vehicle Production, Pan-India Dealerships and End Customer. Directed and managed a cross-functional team of 60, to drive user adoption and value realization for the program.• Planned and executed a € 10 Mn automobile IT convergence program, assimilation of IT systems like SFDC, MS Dynamics, Qlik Sense with Operational Technology.• Managed the integration of advanced automotive systems, including Predictive Maintenance, Virtual Showroom, Telematics ensuring enhanced customer experience, compliance with industry standards.• Executed a bespoke software project to target strategic loyalty campaign facilitating group companies to upsell products that resulted in an 18% increase in customer engagement & 21% increase in top-line.• Implemented agile methodologies, resulting in a Pan-India rollout ~250 dealer locations & 100% adoption within 6 months and increased adaptability to changing competition landscape & customer needs.• Presented weekly update sessions with the Steering Committee, fostering proactive communication on milestones, alignment with teams, and decision-making.

Core team member of Group Services and Allocation project, a major strategic and financial transformation program aimed at the organizational restructuring of Barclays Bank into two entities ‘Barclays UK’ (ring-fenced bank) and ‘Barclays International’ to meet the regulatory requirement of PRA for Operational Continuity In Resolution (OCIR)• Established Group Service Company (ServCo), to deliver IT infrastructure services to the businesses, to meet the UK regulatory requirements for operational continuity of critical services.• Designed the Bank’s TCO model to bring cost transparency at a granular level, reduction in manual chargebacks, undefined intra group agreements and inconsistent business cost allocation by 6% at the Group level.• Implemented group COO’s Strategy for creation of an offshore Centre of Excellence (CoE) for service delivery.• Conceptualized and designed solutions for regulatory compliance (OCIR) and liaised with Technology teams for solution development using new-age tools like Celonis (Process Discovery), UiPath (Automation), Apptio (Cost Allocation) and Informatica (ETL).• Comprehensively managed large-scale transformational projects, governance and change within and outside ‘Finance Change’ across Pilot, UAT, Go-Live and post-go-live events.• Collaborated with programme and project managers, business analysts, and subject matter experts across functions such as Treasury, Technology, Risk, and the customer-facing businesses of the bank.

Reinvented client’s operational assets and optimized processes, reduced revenue leakages, and benchmarked industry wide KPIs, creating business value through newly designed operational solutions resulting in smarter distress pay out to customers by £600k and penalty clawback from vendors ~ £3mn.• Conceptualized, commissioned, and led customer research and insight projects to sketch customer experience transformation, asset and operations transformation, cost reduction and operating model transformation.• Designed and developed new KPIs, RACI and Escalation matrix to ensure accurate, timely data delivery, reduced revenue leakages, and effective relationships with customers and business partners.• Led ‘Digital Vision’ workshops and Design Thinking sessions with senior management and cross-functional teams to identify / assess gaps and translate business requirements to transformation activities and deliverables.• Established governance and operational reporting mechanism for key performance insights and analytics and presented the business outcomes to ExCo on standardize customer pay-outs.

Part of Barclay’s strategic transformation initiative across key business programs directly impacting the Customer, Cost, Colleague and Revenue. Responsible for designing, implementing, and delivering ‘Finance Transformation’ to meet current and emerging regulatory requirements.

Defined and rolled out the contract recruitment business process for the Life Sciences industry to enhance the volume of contract business bookings• Mapped the ad-hoc ‘as-is’ process intending to streamline operations and reduce complexities leveraging Six Sigma principles• Identified bottlenecks via sub-process optimisation and resolved conflicts to obtain business buy-in thereby improving process efficacy and productivity• Implemented a standard and definitive ‘to-be’ process using business process reengineering methodology and benchmarked against industry-accepted best practices • Developed regional (UK/EU) market intelligence reports on Life Sciences/Biotech industry evaluating competitive positioning and landscape to examine the viability of diversification

Delivered on IT and sales strategy to grow strategic relationships with key global clients, improve customer experience and sales. Provided solutions encompassing entire HP portfolio owning bid management, contract review, business process analysis, customer negotiations and strategic solutions implementation support• Developed and implemented the IT strategy to execute HP’s ‘Account Business Plan’ for high potential (~$30 mn) global clients such as Vodafone, HSBC, Corning, STMicroelectronics, PepsiCo, ABN AMRO, MetLife, Samsung• Defined sales strategy to ensure Total Customer Experience (TCE) such as the reduction in ‘Order to Delivery’ metric from 3 weeks to <2 weeks and streamlined internal and external communications through Change Management• Developed IT sales processes to drive and develop distributor relationships aligned to HP’s strategic and growth priorities leading to strategic sales expansion by 8%• Identified internal bottlenecks and drove business transformation initiatives for efficiency gains in key ‘Quote to Order’ response time from 36 hours to <24 business hours• Performed periodic account reviews and monitored SLA delivery performance in line with customer expectations and made recommendations for improvement • Delivered on minimizing revenue leakage and risk mitigation resulting in reduced operational cost by 25%• Closely monitored process adherence and compliance throughout project execution and documentation as per ISO guidelines

Achieved and improved business process optimization, KPI definition and monitoring, account management and governance, conflict resolution, revenue risk management, change management and team handling• Analyzed existing business processes, identified root causes of bottlenecks and optimized the ‘Delivery to Cash’ metric resulting in client bill submission TAT from 15 to 8 days amounting to annual savings of $150k • Led multiple client strategy engagements and building senior client relationships to support the account management team• Ensured maximum revenue realization and paramount customer satisfaction through strict operational control and regular client interaction - managed accounts receivables of the order of $75-90 mn/annum • Effectively anticipated risks/uncertainties and devised change and risk management methodologies to minimize the impact on business and ensure • Led the effort on revenue recognition and reconciliation while managing a team of data analysts • Cross-functional exposure across diverse technology platforms like SharePoint, SAP, Salesforce.com

Carried out competitive market research, analyzed key market trends, pipeline analysis and management, client data validation and reconciliation, training and team management• Carried out competitive intelligence gathering and data analysis resulting in an Audit Strategy roadmap based on the share of audits of listed companies• Worked on opportunity management, pipeline data analysis and process flow optimization• Managed financial client data at a global/central level, including account set-up, data verification and reconciliation, error tracking and resolution• Managed a data processing team for efficient and accurate delivery, provided appropriate training to resources and ensured optimal resource utilization

• Organising and assisting with event management for golf tournaments• Worked closely with marketing division and brainstorming marketing plans and material for upcoming events• Updation of in-house clients database and producing reports• Organised logistics for events