Amit Burman Email and Phone Number
Amit Burman personal email
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Experienced IT Service Management and Service Integration expert with over 15 years of hands-on experience in driving service excellence, cross-provider collaboration, and continuous improvement. With a solid background in ITSM processes, supplier relationship management, and team leadership, I have a proven track record of delivering impactful results in complex IT ecosystems.Throughout my career, I've had the privilege to lead teams and projects at renowned organizations such as Tata Consultancy Services and Capgemini. From heading ITSM and SIAM practices to managing supplier relationships, I have honed my skills in fostering strategic partnerships, enhancing service quality, and streamlining processes.My expertise lies in bridging the gap between diverse technical teams, aligning their efforts, and driving resolution during critical incidents. I excel in facilitating collaboration through cross-provider committees and ensuring adherence to SLAs and contractual obligations. I am a passionate advocate for continual service improvement, using data analytics to identify opportunities and optimize service delivery.I am excited to connect with fellow professionals, share insights, and explore new opportunities in the ITSM and service integration landscape. Let's connect and collaborate to shape the future of service excellence together.
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Head Of Itsm And Siam Practices For Japan OperationsTata Consultancy Services May 2022 - Present• Define the vision and requirements for SIAM solution, perform due diligence, recommend potential solutions and develop roadmaps for the selected solution.• Identify gaps in processes, map existing processes and explore the scope for improvements.• Responsible for developing ITSM processes and transforming them in alignment with the tool's architecture.• Process remediation and mapping business/technical services on ITSM platforms such as ServiceNow, BMC Remedy, etc. -
Sr. Manager, It Supplier Relationship ManagerCapgemini Sep 2021 - Jun 2022• Responsible for operational governance and relationship management of a portfolio of multimillion dollar IT Supplier contracts. • Collaborating with the client’s Senior Leadership to identify strategic objectives and driving high levels of service delivery from technical teams.• Strong understanding of support contracts and ensuring adherence to deliverables and obligations.• Ensuring process adherence and compliance of all technical teams with respect to agreed Service Level Agreements and KPIs.• Leading the Continual Service Improvement initiatives with internal and Supplier teams in alignment with overall business strategies. -
Delivery Lead – Service Management & SiamCapgemini Sep 2018 - Sep 2021Mumbai Area, India• Lead successful implementation and management of Incident, Problem, Change, SLM, and SACM which resulted in efficient and effective support delivery• Study reports and trends and provide insightful analysis that uncovers opportunities and promotes decisions that drive improved returns on Human Capital• Facilitating Service improvement initiatives with a focus on ticket volume/manual effort reduction and process harmonization• Manage hiring, performance, and development of staff to improve team effectiveness for both local and remote employees
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Domain Manager - It Service Management And SiamCapgemini Nov 2015 - Sep 2018Mumbai, Maharashtra, India𝐆𝐥𝐨𝐛𝐚𝐥 𝐥𝐞𝐚𝐝 𝐟𝐨𝐫 𝐈𝐓 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐒𝐈𝐀𝐌 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐠𝐥𝐨𝐛𝐚𝐥 𝐜𝐥𝐢𝐞𝐧𝐭𝐬𝐏𝐫𝐞-𝐒𝐚𝐥𝐞𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭:• Review solution prepared by Pre-Sales to check its alignment with standard delivery model and help optimize staffing by means of pyramid optimization, delivery mutualization, and automation𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐫𝐚𝐧𝐬𝐢𝐭𝐢𝐨𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭:• Selection and training of staff, testing of ITSM and reporting tools, setting up a mechanism for fulfilling contractual obligations, deliverables, and SLA measurements𝐑𝐔𝐍 𝐬𝐮𝐩𝐩𝐨𝐫𝐭:• Managing a large team of IT Service Management and SIAM professionals• Architecting dashboarding solutions and reporting automation for various business units in the environment• Designing and tracking multiple group scorecards and dashboards and driving performance improvements• Showcasing Service Improvement areas and developing Service Management processes• Team and Capability building
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Itsm And Siam Process Owner And Team LeadCapgemini Jun 2012 - Nov 2015Mumbai, Maharashtra, India• Oversees day-to-day operations to ensure contractual commitments are met• Point of escalation for customer/delivery issues, escalations, and complaints• Ensure Service Quality through ITIL best practices and client requirements• Own and produces recommendations for service improvement
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It Consultant, Service Performance And AnalyticsCapgemini Oct 2008 - Jun 2012Mumbai, Maharashtra, India• Part of the Service Performance Analytics team, providing analysis and reports for Operations.• Automating several operational and SLA Management reports which provide teams with insights on their performance and areas of improvement.• Developed Automated Report Scheduling system which reduced manual effort of report creation and delivery significantly and provided an end-to-end reporting solution.• Analyzing the SLA criteria and report on efforts of the support teams and determine the business impact of the performance trends for the client.
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Communication Coach / Mis TrainingConvergys Jun 2005 - Sep 2008
Amit Burman Skills
Amit Burman Education Details
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First Class -
Bharati Vidyapeeth College Of EngineeringComputer Engineering
Frequently Asked Questions about Amit Burman
What company does Amit Burman work for?
Amit Burman works for Tata Consultancy Services
What is Amit Burman's role at the current company?
Amit Burman's current role is Solution Architect, ITSM and SIAM.
What is Amit Burman's email address?
Amit Burman's email address is bu****@****ail.com
What schools did Amit Burman attend?
Amit Burman attended Welingkar Institute Of Management, Bharati Vidyapeeth College Of Engineering.
What skills is Amit Burman known for?
Amit Burman has skills like Analytical Skills, Service Level Management, Communication, Team Management, It Service Management.
Who are Amit Burman's colleagues?
Amit Burman's colleagues are Debjyoti Saha, Abhilash H S, Chirag Mehta, Vivek Garg, Dinesh Balaji J, Suresh Nair, Sangeetha Srikanth.
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Amit Burman
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