Amit Sharma Email & Phone Number

Gurugram, Haryana, India

• Leading IT-Infrastructure, Service Delivery and Service desk
• Well versed with ITIL, Windows platform, SCCM, End user computing and Server Management proficient in setting up environments like implementation of new project end to end coordination from IT point
• Setting up network communication, and User controls as per project requirement and business needs
• Manage User profile, User access and User Quota along with OU Management on AD for User Creation, Deletion and Movement
• Troubleshooting of networking issues as well as Hardware components
• Remote Troubleshooting for all clients Users using Beyond trust remote support tool

Noida, Uttar Pradesh, India

• Worked as a lead and L2 support
• Dealing with queries in line with the departmental procedures for fault resolution
• Managing the User Administration task such as Quota limit, User movement OU management, User profile creation
• Worked on Active directory to manage all computers, printers and groups to apply security policies for them
• Planning, implementing, and controlling users and account security rights and restrictions
• Taking care of WSUS, patching of the systems and achieve compliance as per the company standard

Manesar, Haryana, India

• Respond to customer emails, calls and live chat regarding technical malfunctions and issues to be fix remotely.
• Provided clear and concise step-by-step technical support to guide clients during process
• Addressed and resolved SLA issues promptly using an OTRS system
• Help customers to set up new systems, applications, and software to manage smooth workflow.
• Install and set up applications for clients to provide programmes for projects
• Ask customers targeted questions to determine smart solutions for troubleshooting with the help of support tickets to track and speed up incidents.

Noida Area, India

• Ticket Management as per ITIL
• Worked in the Citrix Environment
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible
• Coordinating with N/W team /NOC Team for network and L3 related issues
• Operates within enforces, and suggests modifications and additions to
• desktop standards and guidelines

Manesar

• Tickets Management as per ITIL
• All L1 Tickets
• Laptop/Desktop/Printer/Software/Application/OS/Access System/Antivirus
• Rack management and network connectivity
• Troubleshooting network connectivity in a LAN/WAN environment

New Delhi Area, India

• Work with vendor support contacts to resolve technical issues within the desktop environment
• Maintain client-side networking system and maintained the computer system of the organization
• Hardware and Microsoft support for the client machine
• Installation and configuration of network printers
• Outlook configuration and support

Master Of Computer Applications - Mca, Computer And Information Sciences And Support Services

Bca, Computer And Information Sciences And Support Services, A

Hardware And Network Course, Computer Systems Networking And Telecommunications, B

12, B

10