Amitt Sharma work email
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Amitt Sharma personal email
With over 16 years of experience in PnL management, business planning and delivery at scale, I am passionate about creating value and growth for businesses across internet, fintech, digital marketing, e-commerce, and enterprise SaaS ecosystems. As the Chief Customer Officer at Snapmint, I lead the post-sale PnL and build out the booking-to-billing, technical advisory and service and support charters besides fostering a "can do" culture.I leverage my expertise in consultative engagement, customer journey mapping, solution selling, change management, and data-driven insights to ensure agile collaboration with product, engineering, and sales teams, and align the business OKRs with the customer's path-to-value. I also enjoy investing, advising, and mentoring early-stage startups and entrepreneurs applying 0-1, 1-10 learnings as they go. I'm culturally sensitised across multiple geographies and markets, having studied and worked in Americas, EMEA, APAC, and India.
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Chief Customer OfficerSnapmintBengaluru, Ka, In -
Chief Customer OfficerSnapmint Jan 2024 - PresentNavi Mumbai, Maharashtra, InLead account engagement from onboarding to renewal -The CX Journey MapUse strong blend of both strategic and tactical approaches to proposed solutions to achieving customer’s Path-To-ValueBuild the trifecta of People:Process:Product replete with tools and solutions to enable team performance at scaleEnsure agile collaboration with Product Management and Engineering leadership in line with the product roadmapWork with leadership to ensure that each business OKR is supported by a strong value story, while driving/influencing the development of a measurement plan and tracking its impactParticipate in leadership forums/conclaves to essay the Snapmint story and provide input for the direction and agenda of applicable events and webinars -
Chief Customer OfficerGokwik Mar 2022 - Feb 2024New Delhi, InLead Global Post-Sale P&LBuilding out Booking-To-Billing, Technical Advisory and Support and Customer Engagement chartersFocussed on Inter-Team alignment and deliverablesHiring and Enablement at scale post raising capital - Series BAchieve referenceable status at each customer who can speak to a specific ROI that has been deliveredMaintain an understanding of customers’ immediate, short and long term business needs in order to protect, retain and increase SoW and plan advocacy and retention strategies -
Senior Director Of Customer SuccessMoengage Inc. Mar 2021 - Mar 2022San Francisco, California, UsLead Customer Success, Implementation and Onboarding and Overall Strategy for MoEngage - SEA and ANZBoB spread across 30M USD, 7 countries and 450+ Logos and 47 org members.Spear head Service Delivery and Customer Success with key focus on increasing the Share of Wallet(SOW), Engagement Metrics, Implementation and Technical Account Management leading to incremental growth, organic portfolio expansion and consultation as a key driver of growth and customer success. -
Head Of Customer SuccessObserve.Ai Mar 2019 - Mar 2021Redwood City, California, UsLead Global Customer Success and Delivery P&L with teams at San Francisco, Dallas and Bengaluru from seed to Series A $26M and subsequently to Series B - $88M USDCommunicate effectively with other internal team members to ensure resolution of problems - demand generation marketing, sales, solution engineering to name a fewInvest, onboard and expand customer success and BI tools such as Gainsight, Asana, Confluence, JIRA etc. -
Associate Director - Success And Client ServicesSprinklr Feb 2018 - Mar 2019New York, Ny, UsSuccess leader working closely to maintain and grow global SME P&L.BoB accountability of USD 30 Mil with focus on account growth, retention and churn mitigation, customer happiness index, contract utilization to name a few business critical markers being driven.Enterprise SaaS engagement for social media management and planning across Fortune 500 companies. Focussed on holistic success initiatives underlining consumption and ROI in a recurring manner.Team scale and management at 20+ ICs and 2 TL -
Manager - Customer Success Org.Unbxd Inc Sep 2015 - Jan 2018San Mateo, California, UsAccount engagement for Enterprise and SME clients while driving internal MBOs and KPIs across a 14 member team.Team management, process set-up and remap, resource allocation and scheduling.Manage and drive Search, Relevancy, Analytics and Navigation optimization for some of the key e-commerce players across Retail, Fashion, Pharma among others.Renewal and Churn mitigation management.CSAT/NPS Mapping and maximizing smooth turn-around across business/technical support touch points. -
Account Manager - Commerce And RetailAkamai Technologies Mar 2012 - Aug 2015Cambridge, Ma, UsRevenue safeguarding and customer retention with holistic Customer Lifetime Management. Executive Sponsor- Customer for Life initiativeSales with key focus on YoY GMRR growth.Customer risk and renewal management leading to industry benchmarks in Customer Stickiness and Share of Wallet augmentation.Customer on-boarding and Go Live.Contract re-structure and product and service feature consumption.Customer portal training, QBR delivery and contract utilization trends.Strategic Client engagement and SLA management. Inside sales and engagement process audit.Projects spanning renewal handbook, customer risk report, value confirmation report under the aegis of Akamai's Customer for Life initiative(CFL).Consulting to safeguard customer satisfaction and yield.Maintain analytics on CSat/NPS Management and growth forecasting. -
L2 Tech LeadApple Apr 2007 - Jun 2009Cupertino, California, UsTier 2 Tech Solutioning and service management
Amitt Sharma Skills
Amitt Sharma Education Details
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Pes UniversityTelecommunications Engineering -
Alliance UniversityMarketing
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Alliance UniversityMarketing
Frequently Asked Questions about Amitt Sharma
What company does Amitt Sharma work for?
Amitt Sharma works for Snapmint
What is Amitt Sharma's role at the current company?
Amitt Sharma's current role is Chief Customer Officer.
What is Amitt Sharma's email address?
Amitt Sharma's email address is am****@****kwik.co
What schools did Amitt Sharma attend?
Amitt Sharma attended Pes University, Alliance University, Alliance University.
What skills is Amitt Sharma known for?
Amitt Sharma has skills like Leadership, Product Marketing, Solution Selling, E Commerce, Strategic Partnerships, Sdlc, Cross Functional Coordination, Salesforce.com, Digital Strategy, Account Management, Sales, Customer Retention.
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