Expert in providing the strategic vision and leadership for the development and implementation of Information Technology initiatives, ensuring that they are aligned with the business’s mission and objectives of the company. Record of managing Multimillion – Euro customer relationships, delivering consistent and high-quality service delivery and support for all core technology processes and services, enabling smooth daily operations across all sites/services/application lines, both internal and customer-facing. Global working background backed by expertise setting clear expectations, developing strategic plans, and meeting goals. Client advocate equipped to maximize customer satisfaction and seize growth opportunities. Deep understanding of industry best practices and trends.Core Competencies include: • Entrepreneurship • Team Leadership & Empowerment • Delivering Results • Strategic Orientation • Influencing and Collaboration