Amit Sood Email & Phone Number

22 years of professional experience in Customer Success & Service Delivery, Process Excellence, Product Development, People Leadership & Automation in Telecom domain.• Enabling technology​ to meet the customer services to ease out customer's operations and reduce costs via automation/self services/proactive measures for a rich Customer Experience.• Experienced in all product development life-cycle roles: Systems Engineering, SW Development, Integration, System Verification, Project Management & Deployment. • Good experience in planning Technical oversight, tools strategy/usage/adoption, driving Change/Improvements to ensure technical quality of the product.• Have good experience of Project & People Management, Competence Management, Strategic Resource Planning, SDLC, STLC, Customer Response, Product Integration / Deployment / Delivery & Post Delivery activities.• Experience in implementing Automated Continuous Integration Test model in different phases of Product development. • Have a strong Business Acumen to understand Business requirements, Functional requirements and Technical requirements to come up with a holistic solution.