Amit Tyagi Email & Phone Number

Dallas, Tx, Us

Valley Forge, Pa, Us

Allentown, Pa, Us

Marina Del Rey, California, Us

About Spring Labs: The mission of Spring Labs is to transform how companies protect, store, and use sensitive customer data, including YOUR data. To that end, Spring Labs has been a pioneer in the field of Secure, Vaultless, Data Tokenization in order to shift companies from reactive security posture management (tools like DLP, EDR, etc) to proactive security through tokenization.Spring Labs is backed by major industry names, including Transunion who led the company's most recent financing round. Spring Labs advisory board includes industry luminaries like Ray Lane (President, Oracle), Nigel Morris (Founder, Capital One), Gary Cohan (President, Goldman Sachs), Sheila Bair (FDIC Chair), and many others.About Spring Labs: The mission of Spring Labs is to transform how companies protect, store, and use sensitive customer data, including YOUR data. To that end, Spring Labs has been a pioneer in the field of Secure, Vaultless, Data Tokenization in order to shift companies from reactive security posture management (tools like DLP, EDR, etc) to proactive security through tokenization. Spring Labs is backed by major industry names, including Transunion who led the company's most recent financing round. Spring Labs advisory board includes industry luminaries like Ray Lane (President, Oracle), Nigel Morris (Founder, Capital One), Gary Cohan (President, Goldman Sachs), Sheila Bair (FDIC Chair), and many others.

Irving, Texas, Us

- Leading CRM and Integration

Dallas, Tx, Us

■ Led the digital transformation of AT&T retail stores and call center sales products (~$30B revenue funnel) from legacy technologies to Salesforce SaaS CRM.■ Delivered multiple SaaS products including 5G AT&T Internet Air, Broadband Internet & Lead Management.■ Architected & delivered omnichannel and hyper-personalized CX increasing conversion rate by 4%.■ Partnered with product managers and business stakeholders to seamlessly launch products for 80K agents across call centers and 5.5k retail stores.■ Directed & mentored 10+ cross functional scrums teams including dev, architects, QA & TPMs, reduced CapEx/OpEx by 40% and accelerated delivery with global delivery model.■ Defined and promoted best practices and engineering excellence culture, through code review, technical design, developer productivity and agile execution.■ Built MuleSoft integration layer for API orchestration, fault tolerance and agile development.■ Built DevSecOps automation by integrating QA automation, API virtualization, functional & security code scan tools with CICD pipeline reducing test cycle time by 60%.■ Achieved 99.99% application uptime, 90% fallout reduction & 50% AHT reduction compared to legacy apps.■ Revamped Lead Management application with Salesforce Einstein AI capabilities and improved lead conversion rate by 4%.

Basking Ridge, Nj, Us

■ Led VZ consumer Marketing Technology CRM and accelerated business growth by enabling real time, omni & hyper-personalized experience across Marketing, Sales and Service CRM touchpoints.■ Led digital transformation of middleware data and API layer from legacy monolithic APIs to highly scalable, resilient & AWS cloud native domain microservices, reduced AHT by 30% & achieved 99.99% application uptime.■ Built Apigee API gateway for registry, security, and traffic management. ■ Led the modernization of consumer wireless Order Management from legacy Mainframe to cloud native & scalable RedHat JBMP, Spring Cloud Netflix OSS microservices platform. ■ Managed cross functional global engineering team of 60+ talented members. ■ Built QA automation & DevSecOps CICD pipeline for code integrity & continuous delivery. ■ Managed $15M+ SOW budget & vendor relationship.■ Delivered $20M+ cost reduction by mainframe applications retirement.■ Technology stack – AWS, Cassandra DB, Java, Spring Boot, GraphQL, Redis cache, KafkaApigee, RedHat JBPM, Netflix OSS Microservices, Kubernetes, ELK, RPA, Selenium.

Basking Ridge, Nj, Us

■ Built VZ Wireline consumer Billing Analytics Platform to develop billing calls prediction and calls driver model-based insights resulting into 25% calls reduction by enabling chat bots, IVR and digital self-serve solutions.■ Led application architecture for VZ Wireline middleware Order Management & APIs platform.■ Functioned as an overall IT Leader for wireline SMB (small and medium business) segment programs deliveries enabling 7% sales growth, 4% churn reduction and 9% billing call volume reduction.■ Led the overall BSS delivery of Business Digital Voice product to eliminate copper voice line related chronic calls and position SMB as a market leader in digital world.■ Championed VZ Wireline and Wireless joint offer platform to drive customer loyalty and sales growth.■ Led the delivery of Customer 360 dashboard to generate insights into offers driven sales growth, churn reduction and call volume reduction.

Basking Ridge, Nj, Us

■ Managed multiple programs for system transformations & integration with $20M+ in total ROIs and $12M+ revenue increase. ■ Development lead responsible for VZ Wireline bundle products and offers.■ Developed patented IT tool "Order and Profile Analyzer" to automate customer profile & order correction to improve customer experience and save millions of dollars in cost avoidance. ■ Data analytics lead for customer experience and business process transformation initiatives including FCR (First Call Resolution) & First Bill Accuracy reducing 800k calls annually & $4.8M cost avoidance.

Basking Ridge, Nj, Us

■ Key lead developer for VZ FiOS Order Management and APIs platform.■ Developed FiOS bundle (Internet, TV & Voice) Order management platform.

■ Managed delivery of multiple supply chain & sales management software products. ■ Managed new client's on-boarding & product knowledge transfer.■ Received CIO Innovation Excellence award for outstanding work in IT product development.

Business Analytics (Certification)

Advanced Deep Learning (Certification), Information Technology

Master'S Degree, Computer Science

Bachelor Of Technology - Btech, Computer Science