As an experienced IT professional, I am skilled in a range of areas such as infrastructure planning, PCI compliance, cloud services, firewalls, Linux, VOIP/IP-PBX/Soft Phones, server management ,JIRA ,Confluence ,Slack, training and development, and hardware and software maintenance. I have an exceptional ability to manage complex IT projects and ensure their smooth operations. My expertise is grounded in my technical skills as well as my ability to anticipate potential issues and provide clear advice and guidance to stakeholders.My experience in managing firewalls, such as FortiGate and Cyberoam, includes creating rules for incoming and outgoing traffic, providing outside access, MAC filtering, VPN tunneling, and monitoring all aspects of the firewall. I have evaluated networks and security vulnerabilities and managed security systems such as anti-virus and intrusion detection software.I have also been involved in leading the PCI DSS ,ISO 27001 ,IS09K project team and stakeholders, anticipating Audit-related issues, and reporting/managing all internal escalations, quarterly/yearly audits. I have offered clear advice and guidance to support the development and maintenance of Audit requirements. I have also coordinated with respective teams for making changes as per compliance guidance.I am also experienced in managing multiple TV broadcast setups and VC over Zoom and different platforms. In addition, I have experience in patch management, intrusion detection, and software updation over local servers. I have also managed Answers portal to troubleshoot user issues.My experience in procurement includes procuring IT assets for end-users, getting laptops ready using Auto-pilot and DEP solutions. I am also skilled in Linux server hardening and maintaining backups. Furthermore, I have managed AWS EC2, S3, CloudFront, Polly, Elasticsearch, Security groups, Elastic IP, Load balancer, and other tools like Gitlab, Jenkins, Slack, and Jibble.My expertise extends to managing LAN, L2 & L3 switches for 1000+ employee’s infrastructure, server administration (Windows/Linux), and co-ordinating with operational departments to fulfill their requirements. I have also taken care of user data, taking their backup, and managing servers like Mail, SAMBA, LAMP, NFS, FTP, Openfire (LAN Messenger). Additionally, I have monitored on Zimbra Mail Server, creating mail IDs, assigning permissions on access basis (Local, Full, and Experience domain basis).