Amity Chung Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Exhibited strong organizational skills while managing inbound and outbound mail operations, adhering to corporate standards to ensure the timely and efficient processing of cheques and documents.- Processed incoming physical deposits, placing a strong emphasis on preventing money laundering (AML) at the placement level, resulting in full compliance and safeguarding the integrity of the institution.- Diligently oversaw cheque deposits from both client and business perspectives, executing corporate on-hold procedures to ensure compliance with corporate and CRA regulations, including thorough verification and comparison of received information, delivering exceptional expertise and critical thinking skill.- Demonstrated exceptional attention to detail and unwavering commitment in maintaining the accuracy of document records and implementing precise cash management procedures, executing a highly successful risk control model leading to the resolution of 50% of errors.- Possessed strong communication and collaboration skills, fostering effective teamwork within the department and across brokerage operations, resulted in a $2 million decrease in total cheques on-hold amount.

Toronto, Ontario, Canada

- Demonstrated exemplary customer assistance through phone interactions, showcasing a high level of professionalism and delivering quality support.- Guided customers on optimal account activities, offering tailored advice to support them in achieving their goals. Performed extensive product knowledge and expertise to enhance customer experience.- Effectively addressed customer complaints by providing on-timely solutions and significantly improving customer satisfaction to an average rating of 8.8/10- Successfully mastered high call volume within corporate standard and exceed corporate's target with 175% in overall performance; 200% in "Non-talk" and "After Call Works"- Recognized for outstanding service including "Customer First Awards Silver" and "P.E.R.F.O.R.M. Certified" in May 2022

Richmond Hill, Ontario, Canada

- Administered high volume of inquiries via emails, phone and in-person trilingually- Directed patients's messages and/or advanced medical inquiries to physicians- Established administrative and medical tasks support to physicians- Monitored physicians schedule and offered time based on patients' urgency and request- Followed up patients' test results and referrals ensure patients received treatment- Cleaned and prepared exam rooms; checked inventory

Richmond Hill, Ontario, Canada

- Backed up administrative support to Executive Officer- Delivered advanced day to day manager and financial tasks- Led and coached a team of 3 receptionists for development of relationship with customers- Interviewd and facilitated orientations for new hires- Managed 20+ teachers' schedule, attendance, payroll; Advised updates and feedback- Resolved customers' escalation and maintained healthy relationship within business;restructured procedures which decreased 50% on customers' dissatisfaction

Richmond Hill, Ontario, Canada

- Welcomed and serviced customers' inquiries via phone and in-person trilingually- Performed day to day receptionist and administrative shift tasks- Co-ordinated Office Manager with administrative supports- Maintaned a clean working environment for staff and customers- Checked and updated inventory while reporting to manager weekly- Received recognition for smoothen operation and customer satisfaction; promoted as OfficeManager by Executive Officer after 1 year