Amjad Darwish Email & Phone Number

Dubai, United Arab Emirates

o Global Support and Troubleshooting activities in a B2B environment including Telco products beside IoT and Enterprise.o Propose technical analysis and provide solutions for Cloud (SaaS, PaaS), IoT, SMS (A2P, P2P, SMPP, API, FW, HUB), Data (IPX, GRX), Datacom (IP, BGP, F5, DNS), voice (SIP, RTP, ISUP), Signaling (TDM, SIGTRAN, SCCP, LTE).o Identify possible areas of network and process improvements and propose solutions.o Support commercial teams with a complex solution for key customers.o Guarantee customer escalations resolution with an agreed SLA.o Ensure effective communications on technical queries with national\international partners and carriers.o Analyze and perform the needed adjustment for Telco traffic to improve quality to key customers.o On Job coaching among the team for new ticks and tweaks.

Syria

○ Build, lead, and manage a strong maintenance team.○ Technical review team tasks.○ Enhance team technical capabilities toward new technologies such as Cloud.○ Prepare and present projects and operations plans, SLAs, KPIs, Corrective and Preventive actions, Incident Management, flow charts, and reports, that help senior management takes the proper clear decisions.○ Apply Auditing and Information Security principles, methods, and requirements.○ Project Revenue and billing to Huawei representative.○ Risk Management and arrangement.○ Manage the maintenance projects.

Syria

My duties as PCM for this strategic project that includes a high-tech product such as IBM mini computers, IBM Storages besides Huawei CBS System with the latest version,○ Control the onsite resources and third-party resources.○ Manage the sub-contractor delivery.○ Customer interface for project delivery plan accomplishment.

Syria

○ Architect and managing VAS team for “MTN Syria Single VAS” project, by negotiate Technical and Sales for Features Lists, FRSs, BOQ, Project Scope, SLAs, KPIs, License, Bandwidth, HLD/LLD, Storage Design, Acceptance Tests, Migration Plans, and Handover Documentations.○ Follow up with external subcontractors for implementation and installation.○ Lead VAS team to design a full Disaster Recovery site.

Syria

○ Expand Huawei CRBT and monitor its Oracle DB performance where we had more than 200K transactions per day,○ Upgrade Huawei FDA and SMSC to SIGTRAN, reduce the cost of E1’s, and increase the SW license to allow SMSC serves more than 70 million SMS per day,○ Huawei SMS Anti Spamming Installation, to prevent any fraud cases and saving cost,○ Execute new test cases based on new features and releases-install, commission, and integrate of VAS equipment, services and infrastructure.○ Majority in all Huawei VAS products technically and business wise.

Syria

○ Managing the DataCenter including the Servers, Storages, TAPE, Backup System.○ Managing Windows Server Domain Controller, Exchange, ISA, FTP, SMTP.○ Managing Cisco routers, Switches and firewalls.○ Managing Avaya PBX.○ ApliMan IVR System Administration.○ Managing SQLServer Adminstration.

Syria

○ Administrating HP Servers Hardware & Software.○ Technical Review and feasibility study for the public sector tenders besides technical proposals preparation○ Implement of large network around Syrian Governors for public sector.○ Installation and Configuration Servers for public sector repetitive.○ Post Warranty of the Servers Hardware and Software.

Bachelor In Information Technology, Information Technology

Activities and Societies: The program includes two main specializations: 1- information systems and data networks: to work as advanced.

Executive Mba, Business Administration And Management, General

Activities and Societies: This program qualified administrative and managerial staff able to build up and modernize business in public.