Adam Kent Email and Phone Number

Supporting clients of MongoDB's Developer Data Platform and NoSQL database.* Query and Index Optimisation* Configuration of distributed and sharded clusters for security, resilience, durability and performance for both operational and analytic workloads* Conducting experiments to replicate customer issues, and validate/compare possible remediation plans* Clearly communicating results of investigations including links to documentation* Performance monitoring with Prometheus and Grafana* Support for Python, NodeJS, Rust & Go drivers

OpenText is a leading Enterprise Information Management systems provider, a major partner of SAP (and SAP Solution Extensions Partner of the Year in each of the last 12 years).I was responsible for ongoing delivery of hosted B2B messaging and integration services for several key clients and their trading communities and as a single point of contact within OpenText for those clients.Achievements:• Upon learning that a colleague’s EDI validation project was at risk due to resource constraints in our region / time zone, I offered to assist – which required teaching myself JavaScript in my own time, as this was needed to write the complex validation rules required to meet customer expectations. Implemented a far more complete validation logic than had previously been done, documenting the process along the way• Created advanced ad hoc and repeatable reports using R, Python and/or Excel to analyse, visualise and derive insights from multiple data sources in order to address specific requests for key customers and for internal management reporting

data analysis, cleansing, transformation, transport and reportingpre- and post-sales support, training.

Provided exceptional customer service to GXS's Australian customers and business partners. Maintained a profitable support desk while retaining positive customer feedback. Part of a global incident management team which reduced severe incident downtime by implementing ITIL outage management systems and processes.

Combined role covering pre- and post-sales support as well as integration, implementation and training. Custom scripting in Excel VBA, VBScript, bashProject Manager for the Customer Service and Implementation teams’ Green Belt Six Sigma project which saved over $60,000 annually with 100% ROI in 2 months

Outsourced internet tech support for business clients. Training new staff.