Through use of clinical systems, assist patients of the client's network in understanding billing procedures and cost breakdowns. Identify and correct medical billing and coding errors on behalf of customers to ensure proper revenue management for the client.

Driving growth and management of accounts in all of New Hampshire and Northern New England while influencing, inspiring and shaping the small-to-mid-size business (SMB) culture and processes in the store. Subject matter expert for all team members on training of commercial solutions, leading in the growth of solution selling. Partnering with store leaders, corporate, and field team members in the development of innovative ways to drive business impact and results. Fostering relationships with area businesses and non-profit organizations to close positive business outcomes.• Facilitate trainings for Fortune 500, Strategic 500 users and C-Level Executives. • Impact year-over-year commercial business growth. • Integration of modern workplace technologies. • Organize hyper-local marketing materials to drive event attendees into local Microsoft Stores.• Manage pricing structure and payment methods for active accounts.

Acquired and maintained an elite level of product knowledge in all Microsoft retailproducts and service offerings. Engage and empower consumer and commercialcustomers as well as team members• Sales and service strategies• Deliver customer-centric workshops and trainings• Mentored and coached peers

Answering inbound calls for consumers and businesses seeking account information.Responsible for handling tier ii escalations for account fraud for various customers.

Responsible for maintaining profit margins and jewelry repair program, supervising store in management absence and custom design program. Certified diamontologist by DCA, November 2014.