Handled the overall management of the business process including Innovation & Entrepreneurship, marketing, advertisements, sales team, administrations, IT, HR policies implementations, office management, infrastructure, documentations, etc as the top level management executive…Strategic Management, Leadership…Market Research…Online Platforms…., Marketing Management, Digital Marketing, Internet Marketing, and pursuing important online courses from foreign universities to hone my… Show more Handled the overall management of the business process including Innovation & Entrepreneurship, marketing, advertisements, sales team, administrations, IT, HR policies implementations, office management, infrastructure, documentations, etc as the top level management executive…Strategic Management, Leadership…Market Research…Online Platforms…., Marketing Management, Digital Marketing, Internet Marketing, and pursuing important online courses from foreign universities to hone my skills and knowledge base to augment the business developments…through consistent research methodologies…. etc.Offers consulting services to enable clients have a digital transformation strategy in place using business Intelligence, data analytics, change management and data architecture to help them shape their vision into effective reality. Has worked primarily as a data consultant with banking clients based in UK, US and Europe and has got market research reports released on several pressing issues in India 2 years leading teams to create exceptional brand experiences. I lead cross-functional and departmental teams in developing unique, brand-relevant strategies that leverage technologies, namely mobile, CRM, email, SMS, social SEO. Content creation and all the relevant paid options, including SEM and RTB. All with an eye to capturing and leveraging data.Specialties: Leadership, business case development, CRM, 1:1 marketing, Google Analytics and Adwords, social, optimizing purchase funnel, retail, loyalty, SEO, brand activation, branding, negotiation, communication, ecommerce, presenting. Websites--- www.skytraxgroup.blogspot.com www.skytraxgroup.wordpress.com www.skytraxgroup.justdial.com https://clothing-site.happytiger.co/en Show less

Job responsibilities:• Job responsibilities includedClient acquisition, retention and satisfaction, International markets as US, UK, APAC, EMEA, MENA and European countries....B2B marketing projects sales and service web design, Business development projects sales service, Inside sales,, revenue generation, colld callings, lead generation, email marketing, linked In global networks....etc... sourcing, interviewing and hiring of IT professionals for multiple projects… Show more Job responsibilities:• Job responsibilities includedClient acquisition, retention and satisfaction, International markets as US, UK, APAC, EMEA, MENA and European countries....B2B marketing projects sales and service web design, Business development projects sales service, Inside sales,, revenue generation, colld callings, lead generation, email marketing, linked In global networks....etc... sourcing, interviewing and hiring of IT professionals for multiple projects and assignments in the IT services industry. • Involved in creating and managing a candidate network and queue with a wide variety of IT skills. • Good communication skills, people networking abilities, a good deal of aggression and customer orientation skills were key my success in the job.• Used to serve high profiled clients in USA.• Used to screen candidates according to the requirement.• Used to speak to their Employer.• Maintained an efficient database,.• Establish and manage relationships with recruitment vendors and third party agencies• Worked with IT consultants of various experience levels on .Net, Java/J2ee, Oracle, SAP, People soft, data warehousing, mainframes, testing tools, etc.• While screening the suitable candidates for the job requirements, I have used various IT job portals like Monster, Career builder, hot jobs, etc.• Negotiated with the consultants on different contract terms like Corp to Corp, 1099 and Contract-W2.• getting them signed the relevant contract statements.• Good sub-vendor network, with the help of which I can minimize the turnaround time for submittals.• Developed a knack to deal with the consultants that helps my accounts manager in doing good business.• Identified, interview and submit candidates in a timely and efficient manner.• Conducted performance reviews on a weekly basis and report to the concerned officials.• Effectively negotiated pay rates with candidates for contract and permanent positions. Show less

• Handled the sales & reservations service division and provided information to passengers regarding, delay, cancellations of flights, etc.• Ensured adherence to service quality norms and standards to provide effective service and achieve maximum customer satisfaction.• Generated accurate bills for the clients as payment for their reservations and maintained the database of the clients, travel details for current and future references.• Maintained good relationship with the… Show more • Handled the sales & reservations service division and provided information to passengers regarding, delay, cancellations of flights, etc.• Ensured adherence to service quality norms and standards to provide effective service and achieve maximum customer satisfaction.• Generated accurate bills for the clients as payment for their reservations and maintained the database of the clients, travel details for current and future references.• Maintained good relationship with the customers and addressed their queries and issues promptly.• Involved in extensive communication with customers/passengers over the phone for booking, reservations, ticketing.• Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.Provide First Call resolution for Executive club members, Premium Customers, Preferred Partners• by carrying out the role of a technical expert within the team to resolve any queries or issues.• Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc. • To provide support to business contingency, which may arise, including mass disruptions. • Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance. • To deliver departmental and/or team targets to attain customer service and revenue. • To carry out the role of technical expert within the team to resolve any queries or issues. • To play a leading role in an on going programme of process and quality improvement through the implementation of new technology and new working methods• To maintain data protection and confidentiality for both staff and customers. • Responsible for self-development to ensure own technical and product knowledge. Show less