Mandy Lucas Email & Phone Number

Ponte Vedra Beach, Florida, United States

American Roll-on Roll-off Carrier operates the largest fleet of U.S.-flag Ro-Ro vessels and provides highly reliable American-managed and American-crewed Ro-Ro shipping and related logistics services. ARC is committed to providing innovative and flexible solutions for its customers in the U.S. DoD, other U.S. Government agencies, and commercial shippers of vehicles and break-bulk equipment.ARC also offers full-spectrum shipping and logistics capabilities, including US and international intermodal and multimodal solutions, personal property relocation logistics, stevedoring and related terminal services, customs clearance, information systems, and trucking. ARC Logistics has provided European distribution support, OEF/OIF linehaul, Northern Distribution Network services, and sea-air-land multimodal services in various theaters.

Jacksonville, Florida Area

Jacksonville, Florida Area

Drayage, warehousing, final mile logistics, CFS Freight Station, consolidations, act as a customer supply chain consultant, oversee all pricing and contract negotiations as well as oversee all freight brokerage, sales support, project management, operations management. Delivered marketing solutions, sales support and business development the Air Van services suite. Focused on operations improvement and ensuring exceptional service delivery to the customer in support of core foundational principals of safety, service, and communication. Establish and grow the core AVI book of business focusing on customer retention. Determine low profit lines of business to increase profitability. Increased department revenue more than double in less than two years time. Led organization through total rebranding, process improvement and aligned for sustainable growth.

Jacksonville, Florida Area

• Managed all ocean-based customer experience touch points for logistics services provider to Puerto Rico, Dominican Republic and US Virgin Islands. • Pioneered the initiative that resulted in the awarding of #1 Ocean Carrier for Quality and Customer Service by Logistics Management 2018-2019 for Trailer Bridge.

Jacksonville, Florida Area

• Implemented and established the single point of contact methodology transitioning from a traditional Customer Service platform to handling end to end customer relationship management. • Managed all call center functions for inbound/outbound call center, including service level issues, first call resolution, corrective actions, identifying trends and establishing goals.

Jacksonville, Florida Area

•Provided customers solutions by offering sales and solutions providing logistics, warehousing, cold storage and cross dock services. •International pricing duties; preparation of rate quotations domestically and internationally. •Arranged LTL, warehouse, trucking, railroad transportation and all mode logistics services.

Jacksonville, Florida Area

•Manage the call center and customer service and logistics support functions for ocean carrier operations •Manage documentation, regulatory, invoicing, functions for Puerto Rico, Dominican Republic and US VI•Determine business process issues and implement solutions to ensure customer satisfaction

Jacksonville, Florida Area

• Coordinated logistics and trucking operations for over 100 leased owner operators for asset base domestic flatbed company in southeast US•Managed all terminal operations including P&L, payroll, scheduling, customers, sales and dispatch•Maximized revenue for the company by reducing empty miles on any possible shipments.

Jacksonville, Florida Area

•Managed the logistics and supply chain network for over 1000 Lil Champ convenience stores. •Maintained inventory for all stores ensuring all locations remained stocked of fuel and supplies at all times by reviewing inventory levels consistently and predicting consumer spending for each location.

Bachelor Of Science - Bs

Associate Of Arts (Aa)