As a Customer Service Team Lead at Terhab, a leading hospitality platform in the Middle East, I leverage my 10+ years of experience in the service industry and my MBA in Marketing to understand and serve our diverse customers and markets across various domains and sectors. I have also obtained certifications in Hardware and Operating System Essentials and Cloud Computing Basics, which enable me to manage and secure the data, records, and systems of the service center.I train and mentor my team members on service standards, best practices, and new tools, and foster a culture of excellence, innovation, and collaboration within the team and across the organization. My mission is to provide our customers with the best accommodation options and services that Terhab has to offer, and to ensure their satisfaction and loyalty. I am passionate about delivering high-quality customer service and creating memorable experiences for our guests.