-Recognized in the top 800 Client Service Representatives company-wide for improving customer interactions, safeguarding sensitive, private client information, and protecting bank assets.-Responsible for providing a positive customer experience that leads to improved satisfaction and sales -Create a connection and develop rapport with customers to provide outstanding, personalized service-Process transactions accurately and efficiently in a fast-paced environment while… Show more -Recognized in the top 800 Client Service Representatives company-wide for improving customer interactions, safeguarding sensitive, private client information, and protecting bank assets.-Responsible for providing a positive customer experience that leads to improved satisfaction and sales -Create a connection and develop rapport with customers to provide outstanding, personalized service-Process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with Bank of America-Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers Show less

- Facilitated individual and small group interviews to determine underlying strengths and weaknesses of the units which may hinder operational excellence and lower safety standards.- Quantified and analyzed qualitative and quantitative data from interviews and group discussions for ease of understanding and to provide an unfiltered view of the unit’s attitudes, behaviors, and perceptions to give the commanding officer a clear picture of the culture and safety hazards.- Provided integral… Show more - Facilitated individual and small group interviews to determine underlying strengths and weaknesses of the units which may hinder operational excellence and lower safety standards.- Quantified and analyzed qualitative and quantitative data from interviews and group discussions for ease of understanding and to provide an unfiltered view of the unit’s attitudes, behaviors, and perceptions to give the commanding officer a clear picture of the culture and safety hazards.- Provided integral administrative support to ensure the smooth running of the workshop to reduce the impact on the command’s work and training schedule while ensuring the effectiveness of the workshop. Show less

-Developed plan to update the curriculum for 11 departments while working closely with two external organizations to ensure a smooth transition to this new material resulting in a decrease knowledge gap for students as they continue their training to become nuclear operators. Awarded Navy and Marine Corps Commendation Medal for expertly managing this transition.-Directed the timely correcting of 178 deficiencies discovered while coordinating the annual external audit of the… Show more -Developed plan to update the curriculum for 11 departments while working closely with two external organizations to ensure a smooth transition to this new material resulting in a decrease knowledge gap for students as they continue their training to become nuclear operators. Awarded Navy and Marine Corps Commendation Medal for expertly managing this transition.-Directed the timely correcting of 178 deficiencies discovered while coordinating the annual external audit of the command.-Supervised the qualification and continued training of 40+ instructors in 8 departments leading to the graduation of over 3000 sailors from Naval Nuclear Power Training Command.-Devised data mining projects to determine efficient use of manpower resources during a period of 15% reduced manning.-Expertly managed the development of internal improvement programs resulted in improved communication between 25 departments and a decrease in administrative errors. Awarded the Navy and Marine Corps Achievement Medal for developing this program. Show less

-Used extensive knowledge of Microsoft Office to overhaul 182 hours of instructional material to improve and update the curriculum which revolutionized the each subject allowing instructors to better interact with students and explain difficult topics. -Trained 18 new instructors — capitalized on communication skill to quickly and efficiently train personnel while ensuring the highest level of professionalism resulting in increased student understanding and pass rate for each… Show more -Used extensive knowledge of Microsoft Office to overhaul 182 hours of instructional material to improve and update the curriculum which revolutionized the each subject allowing instructors to better interact with students and explain difficult topics. -Trained 18 new instructors — capitalized on communication skill to quickly and efficiently train personnel while ensuring the highest level of professionalism resulting in increased student understanding and pass rate for each subject-Taught over 500 students with varying levels of technical expertise two challenging courses with an unparalleled course completion rate of 97% ensuring future nuclear operators. Show less

Tutored 8 student athletes in StatisticsTeaching Assistant for Real Analysis