• Oversee the day-to-day management of digital projects, ensuring adherence to projectschedules, budgets, and quality standards• Allocate resources effectively to ensure optimal project performance and delivery.• Monitor and manage project budgets, ensuring cost-effective use of resources.• Continuously evaluate and improve project management processes, methodologies, andtools.• Stay current with emerging digital technologies and trends, identifying opportunities forinnovation and integration into projects.• Facilitate communication between technical and non-technical teams, translating technicalconcepts into business terms.• Manage expectations and resolve conflicts to ensure program success.• Identify potential risks and develop mitigation strategies to address them.• Conduct post-implementation reviews to identify lessons learned and areas for improvement.• Provide leadership and guidance in the adoption and implementation of cloud technologies(e.g., AWS, Azure, Google Cloud).• Ensure best practices for cloud architecture, security, and compliance are followed.• Stay up-to-date with the latest trends and advancements in cloud computing.• Drive the modernization of legacy systems and applications, ensuring a smooth transition tocloud-based solutions.• Identify automation, optimization, and cost-reduction opportunities within the Cloudinfrastructure and Services.

• Administered a LAN network supporting 200 workstations, Office 365, Antivirus server, andapplication servers.• Demonstrated expertise in AWS cloud technologies, including EC2, S3, ELB, Auto Scaling,Glacier, Elastic Beanstalk, CloudFront, Elastic Cache, RDS, VPC, EBS, and more.• Utilized CloudWatch for performance monitoring and resource management in AWS.• Led and directed the team, overseeing Center of Excellence training and projectresponsibilities, setting expectations, and evaluating performance.• Conducted team meetings to review progress, address concerns, and resolve conflictsamicably.• Fostered enduring relationships with key stakeholders and managed customer expectationsto deliver superior service.

• Led end-to-end network/system architecture design, estimation, and detail engineering.• Served as a trusted technical consultant for Integrated Security Solutions (ISS) products.• Crafted techno-commercial proposals and responses to RFQ/RFPs for IT and Security Solutionsprojects.• Delivered product and technical presentations in collaboration with the sales team.• Collaborated with cross-functional teams, consultants, customers, and vendors to meet projectrequirements.

• Managed Active Directory, GPO, user administration, and LAN permissions.• Oversaw Security Patch Management via Microsoft WSUS.• Provided comprehensive support for desktops, laptops, networks, and Outlook.• Automated system processes using scripting (Batch, VB, PowerShell).• Delivered high-level external customer support, meeting incident resolution targets.• Handled processes for IBM Daksh clients like Citi Bank, Make My Trip, Bharti (Airtel), and Iyogi.• Orchestrated upgrades for Avaya, Cisco, and Nortel phone systems and associated recordingsoftware.

• Managed user accounts, security groups, and system configurations in MS Active Directory,Exchange Management Console, and Windows XP/7.• Supported 800+ end-users by configuring machines, virtual desktops, laptops, applications,and user profiles.• Administered desktop, printer, network, enterprise application, patch management, anti-virus,and group policies.• Conducted user profile backups, including data from Desktop, Favorites, My Documents,Lotus Notes, and Outlook.• Delivered daily technical support for Lotus Notes and Microsoft Outlook 2003/2007applications.