My work is data-driven and often relies on the analysis of large datasets using specialized tools. My clients are pharmaceutical companies, and my primary workstreams rely on longitudinal patient-level claims data to perform healthcare economics and outcomes research (HEOR). Many of my deliverables are targeted toward healthcare practitioners and presented at scientific conferences and/or published in clinically focused journals. Some of my work is used to support regulatory submissions; to supply evidence for payer negotiations, for example, for value-based pricing or budget impact analysis; or to support the interface of my clients' Medical Science Liaison teams with healthcare systems. A portion of my work is exploratory. Disease areas in which I have worked include widely prevalent disorders like migraine, but also rare diseases like limb girdle muscular dystrophy, metachromatic leukodystrophy and certain other neurological disorders. The nature of this work requires contextual understanding of disease epidemiology, etiology, and therapies. Other of my analytical workstreams support sales operations using HCP/HCO-level data; for example, to design and implement incentive compensation programs, or for targeting.Drawing on my prior experience in the technology sector, a portion of my time is spent on managing our internal technical infrastructure. I am also involved in recruiting, training, and internal mentorship.

Instructor – Emerging Scholars Program, University of Illinois at Chicago, Chicago, IL.ESP workshops at UIC are collaborative learning environments for students seeking additional challenge. Students work in small groups on advanced materials associated with standard course offerings.􏰂Fall 2014 / Spring 2015 – MATH 294: Special Topics (Intro to Advanced Math); 􏰂 Fall 2013 / Spring 2014 – MATH 294: Special Topics (Intro to Advanced Math); 􏰂 Fall 2012 / Spring 2013 – MATH 211: ESP Workshop for Calculus III;Spring 2012 – MATH 179: ESP Workshop for Calculus I;Fall 2011 – MATH 181: ESP Workshop for Calculus II.

Summer 2013 – MATH 090: Intermediate Algebra (Summer College);Summer 2011/12 – MATH 090: Intermediate Algebra (Summer Enrichment Workshop).

Role: Transition Manager (Contractor)Managed the transition of CTA’s IT infrastructure from Unisys to SDI and directed technical operations during the transition period. These operations encompass all CTA bus garages and rail terminals, almost all corporate computer facilities and the support of roughly 3000 end users. • Overall responsibility for technical service delivery • Hired and managed onsite support personnel (15 hires)• Managed subcontractor companies • Directed the development of technical procedures and documentation; including change control; standard operating procedures; staffing plans; management reports; escalation plans; network diagrams; infrastructure documentation; equipment inventory and refresh strategy; software license management; and streamlined procedures to meet stringent SLAs. • Created an effective, cohesive and efficient support team with appropriate interfaces to CTA internal IT staff.

Role: Director of IT Operations (Acting)IT Operations at CorSolutions encompasses datacenter operations, network services, telecommunications and call center services, support services, database administration, messaging, server infrastructure, storage infrastructure, and all relevant technical architecture. CorSolutions is a 24x7 environment, and technology drives all company revenue.• Responsible for CorSolutions’ IT Operations, reporting to the VP of IT. • Managed IT Ops capital budget and over 90% of overall IT spending. • Managed vendor relations and contracts. • Managed IT change control.• Managed five direct reports and an overall staff of 17• Managed hiring of new employees• Liaison to CorSolutions business units.• Oversight on a portfolio of over 50 active projects• Technical leadership in network infrastructure during vacancy of the network manager role.

• Designed and managed the implementation of a “green-field” IT operating environment and transitioned from the legacy IT environment. Components included networks, servers, telecommunications, security, user support, storage and messaging. Technologies included a secure MPLS IP network, Cisco IP Telephony, Windows 2003 Active Directory, EMC SANs, Veritas Backup Suite, Exchange 2003 and Blackberry Enterprise Server. • Developed and managed budget of $1.6M for this effort. Project was completed on time with less than 2% variance from budget. • Migrated databases and document libraries from Lotus Notes to Windows SharePoint Services.• Designed and implemented Help Desk incident tracking and reporting (TrackIT!).• Negotiated contracts with service providers and equipment vendors, including data communications contracts approaching $1M annually.• Reduced overall IT operating costs by approximately 25%.• Transitioned control to RSG’s internal IT infrastructure group.

Role: Senior Manager, Networks & Infrastructure• Managed a staff of 11 engineers, technical leads and managers and numerous contractors. • Overall responsibility for Kana’s global network, telecommunications, and datacenter operations, including hosted facilities, 3 datacenters and diverse QA environments.Role: Engineering Manager, Broadbase E-Marketing (EMA)• Managed staff of two developers, one systems architect and numerous contractors.• Managed escalations (QFEs, priority feature requests, critical accounts). • Managed development of reporting capability for EMA, including i18N support. Role: Operations Manager, Panopticon Real-time Optimizer• Managed a staff of two systems engineers.• Overall responsibility for the design and deployment of the high-availability hosting environment for the Real-time Optimizer product.

Role: Program Manager, Windows Printing and Imaging• Responsible for multifunction print/fax/scan device support for Windows.• Evangelized Microsoft’s driver architecture to IHV and ISV partners.• Represented the Windows Printing and Imaging group to the MFD divisions of HP, Xerox, Canon, Lexmark/Tektronix, Okidata and Brother and facilitated WHQL certification of drivers for new devices. Role: Sr. Program Manager, Global Networks and Systems• Managed the development of an internal budget tracking tool.• Evaluated packaged software vendors for project portfolio management.• Developed metrics and procedures for measuring organizational effectiveness.

Role: Consulting ManagerProject: Y2K Program Manager, Tribune Company, Chicago IL•Managed multiple concurrent engagements.•Y2K Program Manager for Tribune Information Systems Network Technology group.•Sales support.Role: Support/Guidance for Multiple Clients•Network engineering and systems integration•Technical documentation (product manuals, technical white-papers)•Development of marketing collateral and product brochures•RFI development for network modeling and management solutions

Role: Manager• Managed a staff of five IT Engineering consultants.• Managed consulting projects. Provided billable infrastructure consulting services. • Sat on the Advanced Technology Committee, an internal body tasked with providing consulting toolkits and staff technical development.• Proposal writing and business development as a sales engineer.Role: Senior Consultant• Billable resource as a project manager and senior infrastructure engineer. • Subject matter expert for Novell NetWare and NDS.• Pre-sales support.Role: Consultant• Billable resource as a systems engineer. • Some project management and pre-sales work.

Role: Technical Support Specialist• Responsible for the operation of all campus computer labs. • Designed and developed user interface for VALPONET using Saber Menus.Role: Student Consultant• Help desk support.• Cabling projects.• Technical support (NetWare, RPL, desktop images).