Anas Mohammed Email & Phone Number

Canada

Toronto, Ontario, Canada

Remote

• Spearheaded the development of 15+ out-of-the-box data connectors in 6 months, slashing connection setup time from 2-3 weeks to 1-3 days and driving increased revenue through partnerships.
• Designed and executed quarterly product roadmaps aligned with stakeholder needs, prioritizing stability enhancements and the development of new standard connectors, contributing to a 20% decrease in customer churn.
• Reduced product configuration errors by 60% in Q1 2023 by enhancing communication and collaboration between engineering and implementation teams.
• Boosted customer satisfaction by 30% over 6 months through proactive user feedback integration.
• Streamlined automation implementation processes, reducing setup time from 2-3 months to 1 month, whileenhancing product scalability.

Remote

• Managed 20+ automation projects, improving our client’s business efficiency by over 30%.
• Conducted technical analysis, producing design documentation for successful project delivery.
• Built strong relationships with stakeholders, ensuring the alignment of business and technical objectives.
• Championed UI and API automation using Jenkins and various tools/frameworks.

Mississauga, Ontario, Canada

• Provided at-the-elbow support to staff during the implementation of the Hospital Information System, Epic.
• Served as a first-line problem solver and point of escalation for end-users, resolving issues in a timely manner andensuring end-users' feedback was effectively communicated to the IT team.
• Conducted one-on-one guidance to physicians, nurses, and other staff, effectively training and supporting them touse the Epic system.
• Maintained and updated system documentation and knowledge base to ensure easy accessibility for end-users.
• Participated in user training and orientation, delivering effective training and support to new end-users.

Toronto, Canada Area

• Reviewed and analyzed business requirements, collaborating with the Business Analyst and test lead in forming test cases, test plans, and reporting.
• Executed test cases and analyzed the results, managing multiple projects at once and leading and completing SIT execution for a project before going into production.
• Demonstrated strong time management skills by successfully managing multiple projects simultaneously.
• Identified and resolved software quality issues, contributing to the overall quality of the software products.

Toronto, Canada Area

• Provided prompt, effective and courteous service to all clients regarding all process related inquiries.
• Resolved 50-60 email inquiries per day.
• Processed payments for students enrolled in post-secondary studies.
• Assisted 10-15 customers per day through the application’s live chat.
• Achieved communication and customer service skills through resolving client inquiries.