A results-oriented localization and translation industry expert. Skilled in Customer Relationship Management (CRM), Management, Account Management, Localization, and Multimedia Services

•Responsible for achieving the top-line and bottom-line targets of the COE. •Along with Sales, direct the activities of the sales teams for the achievement of short and long term business objectives, increased profit, and market share through analysis on market and competitors.•Effectively coordinate with CSM team to ensure high level customer satisfaction. •Ensure operational compliance with best practices and quality assurance standards•Provide guidance to the Account Managers to ensure high levels of customer service through the appropriate allocation of Accounts •Responsible for People management and creating a culture of excellence  e.g. hiring plan, retention, performance reviews, development plans, on the job training.•Support ISO certification and sustain business excellence standards.•Effectively communicate both upward & downward.•Review budgets, reports and forecasts and ensure they are presented in a timely and credible manner.•Monitor and evaluate the performance and the efficiency of Sales and Delivery Teams. Coordinate direct reports to optimize the use of resources to achieve goals. •Provide leadership and motivation through incentives, targets, learning and development.

Client Management: Cross selling and up sellingBuild strong relationships with the strategic clients. Co-ordination with Delivery:Be responsible for providing critical paths for all projects and that these are clearly communicated to all partiesTo be responsible for leading the status meetings and ensuring that any actions from them are carried out.To ensure that status reports are prepared Develop strong relationships with the teams to ensure projects are delivered on schedule and to ensure customer satisfaction.

1. Pre - Sale Research • Exploring new verticals for Mayflower Language Services2. Introducing Mayflower Language Services to potential clients3. Acquiring new clients for Mayflower • Meeting the client • Formal presentation(s) to client elaborating Mayflower’s capability deck4. Client Relationship Management • Client requirement analysis • Delivery of final product(s) • Point of contact for end-to-end linguistic services between Mayflower & it’s clients