Amoldeep Singh Email & Phone Number

Surrey, Bc, Ca

Vancouver, British Columbia, Canada

Conexiom is a company specializing in automation solutions, particularly focused on document and data automation for businesses. Below are the roles and resposbilities:Solutions Engineering: Acted as bridge between Sales and Prospects providing technical integrations support with POCs, demo's on various ERPs P21,Salesforce, Eclipse, SAP etc.. Post Live Role (Programmer II):Create, validate, and maintain customization of our customer portal using C# to develop integrations with ERP systems including P21, Eclipse, Salesforce and many more. Troubleshooting and fixing of “live” customer issues. Maintain and advance internal technical documentation within Jira and Confluence. Written and verbal communication with clients. We used following tools/softwares on regualar basis to meet our goals.1. GIT2. Visual Studio3. C# language4. REST and SOAP APIs5. JSON/XML Data Format6. Postman and SOAP UI7. Visio

Vancouver, British Columbia, Canada

Provide technical expertise and guidance to the Sales and Account Managers to assist in developing sales pitches and closing deals on Message Products.Maintained documentation for sales call support or implementation processes.Migrated clients’ numbers on Telegram, WhatsApp, Message feature provided by Global Relay.Worked with various carriers allocating new numbers and importing existing numbers from other carriers.

Vancouver, British Columbia, Canada

Below are my roles and responsilbilities:Technical Expertise: Possesed in-depth knowledge of the Sapper and its capabilities. Build integrations with various SaaS platforn using Rest/SOAP APIs in both JSON and XML data formats.Stay updated on industry trends and emerging technologies related to integration.Pre-sales Support: Collaborated with the sales team to understand customer requirements and provide technical support during the pre-sales phase. Conduct product demonstrations, proof of concepts, and workshops to showcase the Sapper's capabilities.Requirement Analysis: Worked closely with customers to understand their business processes, challenges, and integration requirements.Translate customer needs into technical requirements and design effective solutions using the platform.Solution Design: Designed and architect integration solutions that meet customer requirements.Collaborate with the development team to customize and configure the platform to fit specific use cases.Documentation: Created detailed technical documentation, including solution architecture diagrams, integration flows, and best practices for internal team and customersTraining and Support: Conducted training sessions for customers and my team to ensure they can effectively use and maintain Sapper solution. Provided ongoing technical support to customers during the implementation phase and post-implementation.Collaboration with Development Teams: Acted as a liaison between customers and the development teams, conveying customer requirements and feedback. Provide input to the development team for product improvement and feature enhancement.Post-sales Relationship Management: Maintained strong relationships with customers post-implementation.Gather feedback on the iPaaS solution's performance and use this information to improve future implementations.Continuous Learning:Stay updated on new features and continuously improve personal and team knowledge.

Vancouver, British Columbia, Canada

I have played below roles during my tenure:Account ManagerGenerate sales among client accounts, including upselling and cross-selling, and operates as the point of contact for assigned customers. Develops and maintains long-term relationships with accounts and makes sure clients receive requested products and services in a timely fashion. Manage projects within client relationships, working to carry out client goals while meeting company goals. Identifies opportunities to grow business with existing clients. Collaborates with the sales team to reach prospective clients, Service multiple clients concurrently, often meeting deadlines.Business Consultant/Technical ConsultingLead the project team to identify the key business processes and disaster recovery plans for implementing full project cycles from scratch to Post live support plans to successfully achieve goals and deadlines on time. Design and develop Use Cases to make sure all processes are being documented and followed properly to meet the requirements for VEMS/Non-VEMS clients. Successfully implemented migrations from between LMS(s) like Saba, ACP, Cornerstone, and SumTotal using Agile MethodologyBuild solution on Sapper to integrate data between different 3rd party tools for clients. Write SQL scripts to extract and graphically present data to the client. Documented the limitations and processes for the HR onboarding and coordinated the delivery of various technical services through teams. Configured mobile application and branding of the LMS website as per the client request.LMS Admin (Saba/CornerStone and Adobe LM)Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships. Ensured changes, updates, and upgrades to the client’s environments are properly planned and executed after doing the risk assessment. Organized various training for the Client Services team by working closely with the subject matter experts.

Business Reporting (Business Analyst & SQL Designer) January 2014 – December 2014· Created a daily report on the backups and designed a script to draw data from the CommVault server to predict the future space for the servers.· Set up firewall rules for CommVault and Reporting server.· Created scripts for filtering a million records of data for trending the future disk capacity.· Generated reports using Visual Studio reporting services and deployed them in reporting servers.Isolated Worker Policy(C# Program Developer) January 2014 – March 2014· Developed and implemented an application on Visual Studio for monitoring employees working alone after regular business hours. This application was vetted by the Business Continuity Manager and fulfilled the work standards definition for monitoring isolated workers.· Used Visual Studio 2008 R2, C#, an uptime monitoring tool for application development, and service-now for getting alerts.· Coded URLs to keep records on uptime and Service-Now to fulfill auditing requirements and provide reporting on compliance.· Trained employees of the security department to use this application.