An accomplished Director of IT with over 19 years of experience, I am a dedicated leader adept at building customer-focused cultures and driving strategic technology initiatives across global organizations. My expertise lies in fostering high-performing environments where teams can deliver top results.Currently serving as the IT Director at insightsoftware, I oversee teams handling service desk, desktop support, infrastructure, applications, security, compliance, and cloud financial operations. Under my leadership, IT has successfully improved security posture, streamlined cloud costs, and delivered efficient global support.Prior to this, I spent 15 years at Allscripts progressing through leadership roles where I spearheaded major initiatives including incident management process design, customer service enhancements, cloud migration, and M&A integration - consistently delivering operational excellence and cost savings.An ITIL Expert and Certified Ethical Hacker, my core strengths encompass problem-solving, people management, vendor relations, and financial stewardship. I thrive on effectively communicating goals, fostering inclusive teams, and driving achievement through continuous learning.My technology leadership philosophy centers around building motivated teams committed to customer service as a key driver of organizational success. I aim to lead by example and ensure on-time, accurate project execution
Listed skills include Itil, It Service Management, Technical Support, Management, and 29 others.