Amol Hardikar Email & Phone Number

San Francisco, California, Us

• Incubated Scale Center product which for the first time provided customers with observability and insights into performance of their implementations. Successfully delivered Pilot to 12 customers (State Farm, Coinbase, DoorDash, Bajaj Finserv, etc.)• Incubated and led development of Performance Assistant to empower customers to scale test their Salesforce implementations in a self-service manner. This is a unique product that leverages production org characteristics to design the scale tests. ~30 daily unique active orgs among Salesforce’s global large customers (Schneider Electric, Telecom Argentina, JPMC, IDFC, Alberta Health, etc.) • Incubated and released V1 of Hyperforce Assistant within 3 months to 2000+ orgs to help customers ready their orgs for Hyperforce migration (first party to public cloud infrastructure).

San Francisco, California, Us

• Sponsored by senior executives engaged with ~30 most strategic Salesforce customers to scale their implementations. E.g., State Farm (100K users on Lightning Console), Schneider Electric (1M partners on Experience Cloud), Tokio Marine (1M agents), Wells Fargo (25K users on Financial Services Cloud), Dell (improved EOY realignment process from 1 week to 1 weekend), Marriott (125K hospitality staff on Lightning).• Instrumental in driving key evolutions to Salesforce’s Core CRM platform, such as horizontally scaling the DB layer.• Led a high performing team that conducted deep analysis of bottlenecks and identified the necessary optimizations, design and architecture changes or operational mitigations to ensure customer success. Collaborated across all departments in Salesforce and quickly learned new product areas.• Captured the gained expertise as a series of 2-day workshops around the world to Salesforce’s Services groups to expand the learnings within the organization.• Delivered multiple presentations on performance and scale at Dreamforce and other Salesforce conferences to shift-left and expand scale expertise in the Salesforce ecosystem.• Awarded patent for tree-based segmentation of user lists.

San Francisco, California, Us

Led quality engineering teams for various products in Sales Cloud and Force.com Platform• Drove quality strategy and grew team for mobile-friendly UI platform which eventually became Salesforce Lightning.• Projects led by the CTO to enhance the CRM data model to better represent the concept of a person within Salesforce CRM and the Chatter publisher.• Bootstrapped Chatter Desktop and released to good reviews and adoption which helped drive adoption of Chatter in general. Helped onboard nascent Seattle office into Salesforce R&D from delivery and culture perspective.

San Francisco, California, Us

Lead quality engineer for offline-enabled desktop platform for rich Salesforce client applications. Project was a collaboration between Salesforce and Adobe and was released on time with high quality and strong adoption. Awarded 2 patents for asynchronous testing and offline-enabled technologies.

Redmond, Washington, Us

Quality owner for features in test harness suite on which all Windows testing was standardized.

Pune, Maharashtra, In

Maintenance engineer for charge card fraud detection systems for British Telecom.

Ms, Computer Science

Be, Computer Engineering