Found Brahma Enterprises that operates and manages www.deckout.in - an e-commerce portal that provides handcrafted home decor products. Operations Management - Service Level Adherence, Productivity Improvement, P&L Management - through COPC best practicesOperations Center Administration - Policy framework development and deployment as one of the top executivesClient Services Management - Business Intelligence, Business Review development and deliveryQuality Audit & Control - Transaction quality framework establishment, deployment and reporting - through COPC best practicesPeople Management - Incentive, appraisal management, job analysis and assignment, popular leader and motivator, employee engagement champion Training delivery and developmentCOPC Certified Registered Coordinator & Silver Series Professional ManagerChampion of an organizational Six Sigma Green Belt project on New Hire RetentionWorked with 2 relatively new BPO organizations and helped them grow to a substantial size.Worked for largely US based financial, membership rewards, travel and entertainment, cable and communication and retail clients in the areas of call center operations and quality management.My goal is to break new ground in efficient service delivery management for a large operation using extensive knowledge of key customer, business, compliance and quality related metrics across diverse verticals through effectively engaged employees.