Amon Kipkorir Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

Nairobi, Kenya

• Working closely with the Team Lead and Group Head on development, market launch, regulatory compliance and overall performance management of the Healthcare Insurance Broking of products and services.• Managed identified key relationships between the company and insurance companies. This could include product development, underwriting, risk assessment, coordination for regulatory approvals, product testing, claims intermediation and overall service level to clients.• Effectively managed relationships with key strategic clients be it SME’s, Corporates or Individuals across the full customer experience chain of claims, settlement and renewals where deemed necessary.• Effectively managed direct reports across all key managerial duties such as appraisal reviews, training, coaching and feed into Team Lead and HR on any resource or efficiency gaps and advise on corrective fixes.• Maintained a strong, relevant network and industry presence on behalf of the Healthcare Insurance Broking business.

Nairobi, Kenya

I efficiently uphold and expand productive relationships with a portfolio of 250+ key accounts worth $2.5M• Currently maintaining 85% sales rate on inbound queries through active listening, and product knowledge.• Acquired new clients through cross-sell, cold & warm calls increasing new business by 12%. • Seek quotes from carriers for commercial and personal insurance policies.• Utilize knowledge of insurance products to assist new and existing customers with product acquisition. • Negotiated mutually beneficial agreements with insurers and agents increasing client retention to 98%• Consistently attained set Credit Control target of 94%.• Analyse different profiles and understood respective insurance needs and goals. Advise clients on ways to achieve those goals and needs. • Cultivated strong professional client relationships and this increased repeat and referral business by 17%.• Settle customer complaints without needing to involve a manager.• Process applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports.• Prepare, invite and discuss renewals. • Maintain insurance licensing requirements by collecting KYCs from insured and vendors. • Perform regular audits on corporate documents to ensure that all documents are accurate and current.• Handle inbound calls from policyholders and answered inquiries on policy-related issues.• Participate in member education including but not limited to wellness, benefits, claims process etc not less than 10 sessions per quarter.• Handle medivacs & manage preauthorization including making hospital visits.• Report and monitor insurance claims to ensure they are settled equitably for both the client and the insurer.• Effectively, solve complex underwriting problems.• Consistently worked with and assisted the team in meeting departments quarterly budget quota.

Parklands, Nairobi Kenya

• Provided top-notch support to executives and other office staff daily.• Processed and recorded payments, keeping maintained filing systems.• Oversee schedules for all executives and managers to book conference rooms and group workspaces.• Worked with the HR department to facilitate recruitment drives, including setting up and running a booth at local career fairs.• Maintain and improve online databases of client accounts and external vendors, including updating information when necessary.• Reviewed resumes scheduled and conducted interviews.• Entered, Updated and maintained Candidate data using Podio.• Participated in headhunting, reference checks and hiring processes

Bachelor’S Degree, Actuarial Science

Executive Education, New Managers Leadership Program, Pass

Certificate In Insurance, Insurance, Pass