Manage MRM relationships and communications with internal AT&T Marketing Technology partners, work alongside the Head of Studio and team leads to identify and address sub-optional business processes, determine appropriate strategy to boost productivity, intake process, capacity management, and performance management; conduct interviews and align resource needs to ensure capacity across all teams is sufficient against workload and intake, coach and mentor peers and team support roles, lead… Show more Manage MRM relationships and communications with internal AT&T Marketing Technology partners, work alongside the Head of Studio and team leads to identify and address sub-optional business processes, determine appropriate strategy to boost productivity, intake process, capacity management, and performance management; conduct interviews and align resource needs to ensure capacity across all teams is sufficient against workload and intake, coach and mentor peers and team support roles, lead strategic planning processes and ensure alignment of ideas between Head of Studio and other leaders, assist with the creation of key performance indicators Show less

Manage and maintain executive's schedulesReview operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expendituresAnswer phone calls and direct calls to appropriate parties or take messagesConduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directorsPrepare invoices, reports, memos, letters, financial statements and other… Show more Manage and maintain executive's schedulesReview operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expendituresAnswer phone calls and direct calls to appropriate parties or take messagesConduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directorsPrepare invoices, reports, memos, letters, financial statements and other documents, using wordprocessing, spreadsheet, database, or presentation softwareRead and analyze incoming memos, submissions, and reports to determine their significance and plan their distributionFile and retrieve corporate documents, records, and reportsPrepare responses to correspondence containing routine inquiriesPrepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings Show less

Prepared reports of findings, illustrating data graphically and translating complex findings into written text. Gathered data on competitors and analyze their prices, sales, and method of marketing and distribution.Collected and analyze data on customer demographics, preferences, needs, and buying habits to identifypotential markets and factors affecting product demandDevised and evaluate methods and procedures for collecting data, such as surveys, opinion polls… Show more Prepared reports of findings, illustrating data graphically and translating complex findings into written text. Gathered data on competitors and analyze their prices, sales, and method of marketing and distribution.Collected and analyze data on customer demographics, preferences, needs, and buying habits to identifypotential markets and factors affecting product demandDevised and evaluate methods and procedures for collecting data, such as surveys, opinion polls, orquestionnaires, or arrange to obtain existing dataMonitored industry statistics and follow trends in trade literatureMeasured the effectiveness of marketing, advertising, and communications programs and strategiesForecasted and track marketing and sales trends, analyzing collected dataAttended staff conferences to provide management with information and proposals concerning thepromotion, distribution, design, and pricing of company products or servicesConducted research on consumer opinions and marketing strategies, collaborating with marketingprofessionals, statisticians, pollsters, and other professionals Show less

Monitored and managed key metrics related to processes and service levelsTake action to ensure the highest level of internal and external Customer ServiceConducted quality assurance analysis to provide feedback and support to direct reportsManaged the performance of the team by setting clear expectations, providing targeted coaching and feedback, conducting formal performance evaluations, and recognizing team and individual successesSupported direct reports in their ongoing… Show more Monitored and managed key metrics related to processes and service levelsTake action to ensure the highest level of internal and external Customer ServiceConducted quality assurance analysis to provide feedback and support to direct reportsManaged the performance of the team by setting clear expectations, providing targeted coaching and feedback, conducting formal performance evaluations, and recognizing team and individual successesSupported direct reports in their ongoing development and pursuit of career goalsSupported Sr. Management with identifying strategic initiatives, defining department goals, planning of actions and implementation of efforts Show less

Negotiated and close contract deals with potential clients Developed proposals and contracts based on evaluation and assessment of client needsConducted profit/loss analysis based on resource requirements and contractual obligationsUsed charting to track profitability and determine improvements

Partnered with management to maximize profit through networking and customer relationship buildingIncreased revenue growth for commercial portfolios through support of sales contracts and pricingDeveloped research to influence and implement customer solutions to produce profits & new opportunitiesConducted client interviews and proposed solutions based on customer financial goalsAudited contracts and records for compliance and control of expensesProvided support in the… Show more Partnered with management to maximize profit through networking and customer relationship buildingIncreased revenue growth for commercial portfolios through support of sales contracts and pricingDeveloped research to influence and implement customer solutions to produce profits & new opportunitiesConducted client interviews and proposed solutions based on customer financial goalsAudited contracts and records for compliance and control of expensesProvided support in the implementation of products and services based on standards and policiesManaged customer relationships, account development and retention Show less

Focused on Marketing and selling of bank products and services to commercial prospectsRemained current on industry trends through participation in educational seminars & trainingRecommended solutions and proposals to increase opportunities for existing customer needsLed customer-facing projects to acquire new and retain existing business relationshipsBuilt relationships with key players responsible for decision making of contract negotiations

- Managed the development and expansion existing personal and business client relationships- Provided superior client service experience while supporting all aspects of sales activities- Provided financial solutions that meet client’s needs and objectives using sales techniques- Conducted customer consultations while recommending products and services appropriately- Performed routine client maintenance, problem solutions and sales functions

- Monitored events associated with bankruptcy filings, dismissals and discharges- Maintained knowledge of bankruptcy code and internal servicing guidelines- Communicated regularly with borrowers and attorneys- Interacted with mortgagors, outside counsel and investors regarding proceedings

Communications Specialist - Department of the Navy