Alyssa Morris Email & Phone Number

North Carolina, United States

• Embodied Nugget culture and fostered an exemplary employee experience through physical space, processes, and experiences.• Identified opportunities and made recommendations on ways to integrate inclusion, diversity, equity, and accessibility in all of our programs and processes.• Built trust and credibility with all employee groups to create a safe, supportive and open environment.• Provided input on People & Culture programs including employee experience, engagement, talent management, training and development, and culture.• Championed employee engagement and fun through rewards and recognition activities; swag, special events from conception to delivery. • Owned internal events, lunches, meetings, and “Just for Fun” moments to enable the growth, creativity, and imaginations of employees across the organization.• From food to swag to activities, thoughtfully planned and executed experiences that are inclusive of individual employee needs or preferences, with a “Nuggety” touch.

Provide the highest quality customer experience on the front-lines of interactions with customers.

Orlando, Florida Area

• Demonstrated leadership abilities, excellent oral and written communication skills, proficient computer skills• Monitored the overall front house guest experience to include registration, creative guest problem resolution, correct billing, and loyalty program appreciation• Aided in conducting training classes regarding safety, security, department procedures, and service guidelines• Assisted revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met

Orlando, Florida Area

• Responded to guest requests in a timely, friendly and efficient manner• Ensured knowledge of hotel and surrounding area• Improved guest satisfaction throughout stay, utilizing guest service recovery• Effectively processed and secured all guest transactions and information according to Cash Handling policy• Knowledgeable regarding hotel systems, including OnQ reservations

Orlando, Florida Area

• Execute special events, concerts and in-park productions consisting of up to 20,000 guests• Support daily park operations in guest service, crowd control, set-up and breakdown• Guide arrivals and maintain boundaries of events to foster loyalty and guest satisfaction• Maintain positive demeanor as a point of contact for guest inquiries and information• Assess individual needs and offer customized recommendations

Orlando, Florida Area

• Serve as a member of the opening team for the museum’s Wax Hands exhibit, including training new hires • Represent the brand in a constant guest service setting, by greeting, engaging, and assisting attendees • Perform monetary transactions efficiently, as well as successfully upsell products • Answer phone inquiries while providing correct information to guests• Assist in additional areas as needed

Tarpon Springs, Fl

• Performed monetary transactions and wrapped/bagged items with care• Interacted pleasantly with customers and sustained a professional and courteous image• Conducted inventory, priced items, and assisted in housekeeping duties

Tarpon Springs, Fl

• Relayed information and resolved guest conflicts • Mentored volunteers in company culture and responsibilities• Independently responsible for having delivered documented samples to labs as scheduled• Discharged patients while upholding the hospital’s dedication to service• Possessed and utilized working knowledge of hospital layout

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: NACE at UCF, Volunteer at UCF, UCF Homecoming, Late Knights, Future Theme Park Leaders Association (FTPLA), Eta.

Bachelor Of Science (B.S.), Event Management

Activities and Societies: NACE at UCF, Volunteer at UCF, UCF Homecoming, Late Knights, Future Theme Park Leaders Association (FTPLA), Eta.

Bachelor Of Arts (B.A.), Film/Cinema/Video Studies

Diploma

Activities and Societies: Student Government, Interact Community Service Club, Psychology Club, Art Club, National Honor Society