Annick Mpore Email & Phone Number

Toronto, Ontario, Canada

• Create and implement content for all key training and development initiatives including needs analysis, design, evaluation and maintenance of training records• Design and develop classroom and e-learning training solutions using PowerPoint, Publisher, Articulate 360 (Rise and Storyline)• Deliver training for new hire and existing staff, monitoring employee progress and effectiveness of programs• Coordinate and schedule training with Workforce Management team to ensure trainee… Show more • Create and implement content for all key training and development initiatives including needs analysis, design, evaluation and maintenance of training records• Design and develop classroom and e-learning training solutions using PowerPoint, Publisher, Articulate 360 (Rise and Storyline)• Deliver training for new hire and existing staff, monitoring employee progress and effectiveness of programs• Coordinate and schedule training with Workforce Management team to ensure trainee availability Show less

Toronto, Ontario, Canada

• Liaise between IFDS and the advisor/dealer community on behalf of our Fund Company clients and respond to inquiries providing account information and trade details• Conduct outgoing phone calls to broker/dealers for trade requests and problems resolution• Acted as subject matter expert for key products, reviewed and approved a variety of reports • Special projects as assigned

Toronto, Ontario, Canada

• Provided and consistently delivered excellent service through first call resolution and maintain knowledge of department policies and procedures• Proactively participate in call coaching sessions and share smart goals attainment• Service all 20+ department clients within predefined SLAs and ensure to do the necessary follow up within the service-level agreement

Montreal, Canada Area

• Quality control of a dozen employees, including performance analysis, gap assessment in training, guidance regarding company policies and ensuring the quality standards of service are met• Coordinated and planned training for new employees/software updates, including delivery of the training• Acted as a subject matter expert and provided guidance and support for enquiries about department policies and procedures

Région De Montréal, Canada

• Establish a personalized relationship with our customers in order to complete medical questionnaires. Ensure the accuracy of the completed form including all the require information for decision-making.• Display courtesy, professionalism and strong interpersonal skills during all customer interactions, while delivering accurate information, appropriately handling confidential data and meeting service & quality targets• Work with multiple web applications, a high volume of calls… Show more • Establish a personalized relationship with our customers in order to complete medical questionnaires. Ensure the accuracy of the completed form including all the require information for decision-making.• Display courtesy, professionalism and strong interpersonal skills during all customer interactions, while delivering accurate information, appropriately handling confidential data and meeting service & quality targets• Work with multiple web applications, a high volume of calls inbound/outbound and completed 15 to 20 daily medical questionnaires, always meeting predefined SLAs• Referred cases to underwriting team when additional information was needed for decision making Show less

Adult Learning & Development Certificate, Studies In Education

Bachelor Of Commerce (Bcom), Human Resource Management

Dec, Business Administration