Annick Mpore Email & Phone Number

Toronto, Ontario, Canada

• Create and implement content for all key training and development initiatives including needs analysis, design, evaluation and maintenance of training records
• Design and develop classroom and e-learning training solutions using PowerPoint, Publisher, Articulate 360 (Rise and Storyline)
• Deliver training for new hire and existing staff, monitoring employee progress and effectiveness of programs
• Coordinate and schedule training with Workforce Management team to ensure trainee… Show more
• Coordinate and schedule training with Workforce Management team to ensure trainee availability Show less

Toronto, Ontario, Canada

• Liaise between IFDS and the advisor/dealer community on behalf of our Fund Company clients and respond to inquiries providing account information and trade details
• Conduct outgoing phone calls to broker/dealers for trade requests and problems resolution
• Acted as subject matter expert for key products, reviewed and approved a variety of reports
• Special projects as assigned

Toronto, Ontario, Canada

• Provided and consistently delivered excellent service through first call resolution and maintain knowledge of department policies and procedures
• Proactively participate in call coaching sessions and share smart goals attainment
• Service all 20+ department clients within predefined SLAs and ensure to do the necessary follow up within the service-level agreement

Montreal, Canada Area

• Quality control of a dozen employees, including performance analysis, gap assessment in training, guidance regarding company policies and ensuring the quality standards of service are met
• Coordinated and planned training for new employees/software updates, including delivery of the training
• Acted as a subject matter expert and provided guidance and support for enquiries about department policies and procedures

Région De Montréal, Canada

• Establish a personalized relationship with our customers in order to complete medical questionnaires. Ensure the accuracy of the completed form including all the require information for decision-making.
• Display courtesy, professionalism and strong interpersonal skills during all customer interactions, while delivering accurate information, appropriately handling confidential data and meeting service & quality targets
• Work with multiple web applications, a high volume of calls… Show more
• Work with multiple web applications, a high volume of calls inbound/outbound and completed 15 to 20 daily medical questionnaires, always meeting predefined SLAs
• Referred cases to underwriting team when additional information was needed for decision making Show less

Adult Learning & Development Certificate, Studies In Education

Bachelor Of Commerce (Bcom), Human Resource Management

Dec, Business Administration