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Anthony Mcdonald is listed as Dedicated IT professional with a strong background in ServiceNow Administration | Cyber Security | IT Help Desk | IT/Technical Support at PAR Technology, a company with 654 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Anthony Mcdonald.
Anthony Mcdonald previously worked as Technical Support Agent at Par Technology and Technical Support Engineer at A.M. Now Developers. Anthony Mcdonald holds Splunk Core Power User Course from Per Scholas.
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I am an IT professional. I have gained experience in ServiceNow Administration, Cyber Security (ISC2), Javascript development, HTML and CSS development, data management, system troubleshooting, technical support, ITIL v4 management, C++ development, Java development, and PC and Mac troubleshooting.I am in pursuit of an IT technical support, network management, cyber security or ServiceNow administrative position.As a naturally creative person, I provide creative solutions and am able to adapt to all environments. I'm a self-starter, can work independently, and am able to complete assignments without supervision, I also have the ability to work proficiently in teams. I am an ambivert and can thrive in any work setting.Languages spoken: English (native), Spanish (proficient)
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Proficiently diagnosed and resolved operational and technical issues with Point of Sale (POS) hardware, software, and other PAR products.Utilized service management systems to efficiently log, track, and resolve service incidents, ensuring accurate documentation of incident data.Actively contributed to the Knowledge-Centered Service (KCS) knowledge.
Plano, Texas, United States
Executed incident management within ServiceNow, achieving a 95% resolution rate, surpassing established SLAs for the IT Help Desk.Collaborated cross-functionally to implement ServiceNow problem management, resulting in a 20% reduction in average ticket resolution time.Successfully implemented ServiceNow Knowledge Management, leading to a 15% decrease in.
Other employees you can reach at partech.com. View company contacts for 654 employees →
Nicole Blackman
Colleague at Par TechnologyGreater Chicago Area, United States
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April Worthy
Colleague at Par TechnologyMilner, Georgia, United States, United States
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Amanda Jordan
Colleague at Par TechnologyBillings, Montana, United States, United States
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Sayed Hashim
Colleague at Par TechnologyDubai, United Arab Emirates, United Arab Emirates
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Raymond Hill
Colleague at Par TechnologyUtica, New York, United States, United States
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Russell Houck
Colleague at Par TechnologySyracuse, New York, United States, United States
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Terence Pinder
Colleague at Par TechnologyGreenville-Washington, North Carolina Area, United States
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Raj Yadav
Colleague at Par TechnologyKarnal, Haryana, India, India
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Charles Nguyen
Colleague at Par TechnologyKanata, Ontario, Canada, Canada
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Kim Gray
Colleague at Par TechnologyTampa, Florida, United States, United States
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Activities and Societies: - Linux - Kali Linux - Ubuntu - Cisco Packet Tracer - Virtual Machines - SPLUNK
Activities and Societies: CybersecurityDescribe the tactics, techniques and procedures used by cyber criminals. Describe the principles of.
Activities and Societies: Improvisational Theatre Club Founder & ManagerSpeech & Phonetics Social Psychology Creative Process
Activities and Societies: National Honor Society, Computer Science Club, Wrestling, Frisco First Bytes Coding Competition
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Anthony Mcdonald works for PAR Technology.
Anthony Mcdonald is listed as Dedicated IT professional with a strong background in ServiceNow Administration | Cyber Security | IT Help Desk | IT/Technical Support at PAR Technology.
Anthony Mcdonald is based in Dallas-Fort Worth Metroplex, United States, United States while working with PAR Technology.
Anthony Mcdonald has worked for Par Technology and A.M. Now Developers.
Anthony Mcdonald's colleagues at PAR Technology include Nicole Blackman, April Worthy, Amanda Jordan, Sayed Hashim, and Raymond Hill.
You can use AeroLeads to view verified contact signals for Anthony Mcdonald at PAR Technology, including work email, phone, and LinkedIn data when available.
Anthony Mcdonald holds Splunk Core Power User Course from Per Scholas.
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