*Manage HF Recovery team actvities*Ensure that every team member achieves the assigned financial target and KPIs*Maintain a close follow up on recovering the bank's assets *Maintain a detailed team activities MIS*Reduce and project HF provisions

Impairment Provision calculationGenerate and design analytical reports on demandAllocate accounts among staffPrepare Daily Staff Performance reportPrepare Monthly staff incentivePrepare weekly accounts flow reportFluent in oracle, SQL, Visual Basic, MS Excel, MS Access and MS Word

* Handle A portfolio of large account customer In home finance department* Provide superior customer service to high net worth individuals*Retain Customers and control attrition by conducting a financial analysis of what the competition is offering to our customers and come up with a financial solution to retain the customer*Build a personalized relationship with the customer from the time the customer joins the bank until the customer leaves*To act as a point of contact between the customer and various departments of the bank*Receive and process and follow up for various customer requests* Handle soft collection for bucket one Customers and try to normalize the account*Generate leads for top ups and new to bank customers

* Receive and process branch customer requests :Liability Certificates, NOC certificates, Account opening certificates, Car Mortgage release certificates,Account Balance certificates* Handle branch custody of undelivered debit cards, credit cards, check books, returned checks, online access credentials *Achieve a set of financial targets including credit cards, account opening, saving certificates,Term Deposits*Receive an handle customer complaints and follow up until resolution of the same*Handle credit\​debit cards purchase disputes*Relief Tellers when requested and completing the following teller functions without errors:Cash withdrawalCash DepositEn cashing ChecksIssuing Payment OrdersIssuing and control the attrition of Saving certificatesHandle The Branch on Site ATMDual custody of branch's cash vault

* Handle all branch customer service tasks that include:Account Opening and closing Term deposits booking and liquidatingIssuing and cancelling saving certificatesHandling and reconciling Two ATM's Balances and accounts, along with cash replinishment

* Financial Planning of customer needs to find which insurance product they really need and require* Achieve a set of financial targets of selling insurance products to customers

* Handle emergency patients admission * Handle Cash Collection From patients* Handle Insurance for insured payments* Tally cash at the end of the day with accounting department