• Managing all aspects of the accounts assigned , including retention, renewal, contribution, expansion, pricing discussion, risk and debt management;• Ensure all targets & objectives set and agreed are met, both personal and business;• Develop and maintain Strategic Account Plans for the key groups within the portfolio and to segment this portfolio to ensure appropriate focus on the key groups. To this end using appropriate tools/techniques.• Provide proactive advice to Clients on their plans, spend analysis, market & legislative changes. To prepare and present appropriate account performance material using full graphic capabilities, marketing and sales aids;• Ensure fully conversant with any changes within Bupa Global, including structural and organizational changes.• Being an ambassador to Deraya Insurance Brokerage.• Ensure that all sales activities are completed in a compliant way, ensuring that the relevant governing bodies’ protocols are fulfilled;• Being able to demonstrate that you pay due regard to customers and treat them fairly.Other Duties :Account management,Problem solving,Members handling,Product knowledge,Claims assessing,Collections,Renewals,Create methodologies to develop the process,UK experience.

My role includes either dealing with clients over the phone or through meetings.Handling customer service requests by managing clients’ accounts from membershiprenewals, payments collections, to changing policies or payment plans.Forming the liaison point between Bupa and the client by raising client’s medical claimsand issuing treatments approval through presenting their medical reports to Bupa

Vodafone International Services “VIS” (March 2009 till present)Senior Technical Advisor – Vodafone UK (June 2010 till present)Key Responsibilities- Networks technical support- Iphone technical support- Blackberry technical support- Mobile broadband & other Vodafone services technical supportTechnical Support Advisor - Vodafone Australia (March 2009 – May 2010)Key Responsibilities- Data Support Team- Networks technical support- Updating & reporting all network problems - Modifying, updating the database of Vodafone handsets data settings- Manual settings squad (Back Office Operations): resolving hopeless data issues in all Mobile phones even the non- Vodafone handset and also updating and rebuilding the knowledge base.

- Calling cutomer & offering them a lower the interest rate on there credit card - Verification team (checking how much the cusomter owes & left credit to make sure that he’s qualified for that offer)