-Lead large IT projects, including the design and deployment of new IT systems and services.-Help define IT infrastructure strategy, architecture, and processes.-Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.-Assess vendors and develop test strategies for new hardware and software.-Plan, organize, control and evaluate IT and electronic data operations.-Identify problematic areas and implement strategic solutions in time.

-Plan and coordinate all installations (telecommunications, heat, electricity, etc.) and refurbishments.-Manage the upkeep of equipment and supplies to meet health and safety standards.-Inspect buildings’ structures to determine the need for repairs or renovations.-Review utility consumption and strive to minimize costs.-Supervise all staff facilities staff (custodians, technicians, groundskeepers, etc.) and external contractors.

-Develop research programs incorporating current developments to improve existing products and study the potential of new products.-Performing data collection, and analyzing and evaluating test and research results.-Replicating, evaluating, and refining research strategies and approaches and recommending improvements, and testing, customizing, and implementing new methods and procedures.-Troubleshooting problems, developing and writing advanced experimental protocols, and monitoring ongoing projects, and proposing and implementing changes.-Proposing techniques to improve research quality and team productivity.-Reporting equipment problems and assisting with setting up new equipment.-Developing and following standard operating procedures, and adhering to company policies and safety guidelines.-Budgeting and cost forecasting of technical development or research programs.

-Strategically plan and manage logistics, warehouse, transportation and customer servicesPlan and monitor inbound and outgoing deliveries.-Supervise logistics, warehouse, transportation, and customer services.-Direct, optimize and coordinate full order cycle.-Liaise and negotiate with suppliers, manufacturers, retailers and consumers.-Update and evaluate metrics to assess performance and implement enhancements.-Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.

-Working closely with the team, stakeholders, and vendor team to ensure successful project implementation and proactively resolve any project delays, scope changes or discrepancies.-Analyzing the supply chain operations and identify opportunities that will improve the KPI's like OTD (Order To Delivery).-Designed and implemented VMI and spares hub demand forecasting, replenishment planning processes and order promising.-Developed and implemented a branch transfer protocol for pricing and logistics.-Facilitating the transfer of overstock and surplus inventory to branches in short supply.-Reducing acquisition cost in several large volume product/commodity categories.-Negotiating with vendors to determine availability, pricing, and terms of sale.

-check the quality of all the materials received on-site and prepare quality reports, defects if any.-Review requirements of the specification and relevant standards and ensure understanding and compliance of work done with the specified requirements of the specification and drawings.-Preparing weekly and daily target schedules for all types of activities.-Manage the relationship with the client and relevant stakeholders.

- Manage and implement the Triple Play devices/ customers - Managing the deployment by leading senior technicians and technicians handling the implementation.-Ensure the day–to–day deployment of Triple Play connectivity.-Provide consultancy to other departments if needed.-Support engineering, support, operations & commercial to maintain a high level of customer satisfaction.- Manage Suppliers to deliver the agreed KPIs.-Configure and test connectivity devices according to the setup design- Provide troubleshooting, analysis & problem solution for critical situations. remotely or on-site if needed- Follow-up & prepare the Triple Play network planned activities to ensure fault free operation during different activity phases.- 24x7 2nd line support On Call for network emergencies reported by First line support to fix critical problems.- Ensure all customer requests are done within the agreed service level agreement.- Ensure smooth and quality system/service handover from the projects by being the main driver of acceptance testing on behalf/and with the customers.- Manage escalations related to operational issues.- Ensure customer satisfaction at all contact points.- Maintenance of triple play networks ? Fine tune the nodes to achieve smooth & high quality performance.- Prepare/modify new/existing technical/support procedures/processes, for Team work enhancement.- Provide recommendations on alternative technical options.-Follow the escalation & reporting procedure in due time.-Report network problems in time with clear information to management for proper decision making.- Report relevant network activities to management for proper follow-up.- Report performance against agreed plans & KPIs.- Participate in acceptance & testing of new nodes, systems, features & services.- Implement software (minimum) & hardware system upgrades.- Implement hardware system expansions.- Prepare weekly project updates for the operations Manager.

- Takes over the daily duties while manager absence include supervising employees, attending meetings, motivating employees to improve productivity, formulating strategic plans, communicating with external stakeholders. - Monitoring actual weekly and monthly sales versus planned forecast and highlight deviations accordingly. - Help the company to achieve its vision and goals by arranging employee training workshops. - Improve employee retention and motivation, which goes a long way to help the company to achieve its goals and objectives. - Maintain quality standards audit checking. - Coaching newly hired reps & making sure that they understand every aspect of their job. - Briefing employees on updates, new services and promotions. - processes involved in the branch target. - reporting all financial issues to the finance department including cash, visa & checks - Handling VIPs & angry customers & solving their complaints by follow up their problems with different department. - Interface with other departments for solving problems that are not solved through the branch. - Prepare the company’s quarterly, biannual and annual reports. - Delight customers, above and beyond the call of duty in order to Build a long-term relationship. - Handling customer complains. - Maintain the customer’s satisfaction. - Dealing with new offers and presenting them to the customers. - Insure the accuracy of the workflow. - Reporting my team sales to our sales back office in Cairo. - Solving the activation problems with our back office. - Find new location and make deals with it for mobinil mini shops. - Ensure zero variance at physical count.