• Greet customers and assist with On boarding of new claims ensuring that all relevant information has been correctly processed• Leasing with third party companies in relation to existing claims, hire vehicles and outstanding information, • Raising purchase orders and chasing payment with third parties to ensure quick payment for our clients losses• Implementing new processing strategies in order to reduce client on board process time• Archiving files to reduce clutter and provide a clean efficient working environment• Office Diary Management, including scheduling meetings both on and off site • Liaise with manufacturer, solicitors and other garages where appropriate• Make travel and accommodation arrangements, ensuring efficient use of time and minimal expenditure.• Support location Projects such as office moves, location events, Partner compliance and reaccreditation.• Prioritising workload to ensure that all urgent work been addressed within a timely manner.• Upselling available option for clients in order to better suit their needs and meet financial targets

• Managing 6 Bus Stations in the North East London region; Ensuring that they are staffed, maintained and inspected to provide a safe, pleasant and effective environment for bus operators, tenants and the travelling public. • Always striving to achieve, or exceed, targets set against such measures as Customer Satisfaction or Mystery Traveller Surveys. • Overseeing that all building and maintenance work is undertaken safely, to excellent standards and with minimal disruption to passengers and bus services. Ensure that faults and defects are reported promptly and remedial action taken within timescales, which are commensurate with the nature and severity of the issue. • Attending regular meetings with Infrastructure Development and Contractors regarding Bus Stations and stands. Escalating matters if form of work is not completed satisfactorily. • Undertaking regular safety inspections and participate in risk assessments and mandatory safety checks at all times striving for a high level of safety in and around facilities for the benefit of all users.• Ensuring that bus station procedures and emergency plans are reviewed on a regular basis, updated as appropriate and that all staff are aware of their contents.• Undertaking line management responsibility for Bus Station Controllers in the region team; this includes selection, training, utilisation, development, performance management and discipline.• Overseeing all relevant publicity is available and posted within the Bus Station and that it is up to date and of good quality.• Liaising on a regular basis with bus operators and other stakeholders to ensure that the rules of the Bus Station are complied with and they are kept up to date with any developments• Warranting environmental, emergency and similar issues are addressed and that the needs of passengers while waiting or travelling are identified and addressed.

Responsibilities• Designing, creating and implementing new procedures to streamline current process of ordering merchandise. • Formulating step-by-step guides to improve advisor knowledge and create a point of reference in the event that additional support is required. • Providing effective management of team to ensure that all procedures are being adhered to and period targets are exceeded• Identifying strengths within teams and utilizing skills sets to develop expertise within a specific task• Enforcing new approach to encourage stakeholder engagement and build better relationship with third-party companies• Strategizing and implementing new sales approach in order to influence sales records• Managing 8 centres at any given time; effective warrant of staff planning and scheduling in order to increase productivity and efficiency.• Taking accountability of several channels such as centre reprographics, merchandise and security to attain all measures whilst aiming to improve current processes• Attending stakeholder meetings and cascading information amongst management and advisors.• Demonstrating various techniques to help promote team work, raise awareness and staff buy-in of company ethos and behaviours.• Cascading successful projects and ideas amongst other centres to provide continuity, improved results• Strictly adhering to and enforcing all policies and procedures and guaranteeing these are followed to the highest standards• Under environmental pressure; maintaining professional in approach concluding in producing exceptional results especially with minimalist timeframes

• Presenting competitive research, field analysis, sales forecast, profit and loss and new strategies to Senior Managers• Projecting daily, weekly and monthly forecasts of targets and observing KPI’s throughout the quarter• Liaised with offices to gain understanding of site caseload job requirements and source National Providers to meet these needs. Work with sites to bridge any skills gaps or meet any barriers between potential candidates and known vacancies• Managing a caseload of ESA and JSA customers, achieving a targeted number of job placements per month with on going support to sustained employment • Assessing customer’s particular circumstances, identifying the appropriate support/route back to employment through detailed diagnostics, and developing a deep understanding of their skills, competencies and potential• Identifying/sourcing employment opportunities through selling the company services to potential employers, matching customers to suitable employment, supporting on self-employment and following up on customer success

• Managing 9 direct reports to ensure efficient interaction and smooth customer journey when visiting the store• Running daily meetings to inform sales consultants of predicted daily figures and expected results• Conducting one to one meetings with consultants to monitor current performance against monthly KPI’s, followed by of support and strategizing various sales techniques in order to boost performance• Building and maintaining a relationship with neighbouring retail store in order to maximise sale potential and increase personal client database• Using customer feedback to gain an in depth insight into customer experience in order to identify and implement procedures and methods of service to increase customer satisfaction rate• Providing coaching support in order to align sales teams to champion the EE values and beliefs• Implementing strategies for individual personal development via one on one reviews• Opening and closing store whilst maintain the highest level of store standards• Planning and presenting daily briefs to keep team members informed about current progress and strategizing ideas to drive numbers.• Advising on forthcoming product developments and discussing special promotions within sales team• Maintaining high standards of customer satisfaction in every transaction to ensure return service