• The first point of contact for all inquiries to the Virtual School, effectively managed communication with various Council service areas, schools, and external agencies.• Facilitated meetings, including drafting and distribution of agendas, minute taking, and uploading recordings.• Maintained databases of vulnerable children in care and updated records to reflect changes in their status or location.• Responsible for the creation and promotion of marketing materials for the Virtual School conference, engaging stakeholders from council services, foster carers, and schools.• Provided regular updates through updating monthly Attendance and Suspensions reports, offering analysis on trends, patterns, and potential areas of concern, streamlining processes to enhance efficiency.• Streamlined the ordering process for the monthly book club by making procedures more efficient and implementing a new system to track spend.• Conducted an in-depth review of financial forms, identifying £85k in un-tracked spend, leading to the development of a new budget tracking system, filing process, and trained colleagues on this new process.• Implemented a structured process to monitor children engaged in enrichment activities, ensuring accurate and up-to-date records for safeguarding purposes.• Established a new process for external tuition referrals, including the creation of a new filing system and training colleagues on the new procedure.• Organised meetings involving various stakeholders such as school leaders, and council staff, ensuring effective communication.• Maintained accurate and up-to-date information on our web-page, ensuring timely updates and dissemination of relevant events and information to schools.

• Assisted in creating and implementing creative and interactive language activities to enhance students' speaking, listening, reading, and writing skills.• Provided one-on-one support sessions to and offered personalised attention to struggling students.• Managed the classroom effectively to ensure a positive and inclusive classroom environment, promotingcultural exchange and understanding among students of diverse backgrounds.• Participated in grading assignments and providing constructive feedback to students• Supported the organisation and overseeing of school wide events.

• Provided robust administrative support to the practice team, ensuring timely interventions withfamilies. Managed systems like MOSAIC for data accuracy. Conducted financial transactions adhering to audit guidelines. Coordinated emergency assistance for families in need including issuing food vouchers and booking emergency accommodation. Processed all contacts and referrals within timescales.

• Analysed and monitored weekly EPOS data, identifying top drivers and challenges, and reported insights to the team.• Managed the e-commerce channel for the Asda account, including tracking weekly online sales data and participation rates.• Delivered updates on performance and initiatives during monthly meetings with the e-commerce team and senior leadership.• Managed a £100k online budget, collaborating with the retailer to strategically schedule online media activities in support of new product launches, promotions, and seasonal events.• Provided briefing to the design team for creating branded artwork needed for online promotions.• Led monthly e-commerce Account Clinic meetings, presenting account performance, challenges, and action plans to the Account Controller and e-commerce managers.• Ensured accurate customer pricing weekly and addressed any issues promptly by collaborating with Finance and Customer Services teams.• Maintained relationships with third-party Field Sales Team, ensuring objectives were communicatedaccurately and on time.• Managed the deductions process for the account by promptly clearing invoices and completing promotional admin forms for Asda buyer ahead of deadlines.

• Provided comprehensive administrative support across 4 National Sales Teams.• Maintained live customer pricing databases and conducted monthly audits to ensure pricing accuracy.• Managed SOX compliance for the Sales team, maintaining records and updating the weekly compliance log for team review.• Entered and maintained promotional plans in the forecasting system. Coordinated with Finance and SupplyChain departments to finalise promotional details.• Prepared and submitted account-specific New Line and Nomination Forms to retailers, facilitating seamless communication.• Organised and conducted training sessions for new team members to ensure smooth on-boarding.• Actively participated in the Women in Nomad Network, contributing to content creation and facilitatingbusiness-wide forums on relevant topics.• Recognised with multiple awards, including the Q1 2019 Culture Hero Award, Q4 2020 Growth MindsetAward, and Q1 2021 Group Award, demonstrating dedication and excellence in performance.

Responsible for all Office Administration and HR Administration (hybrid role)