• Manage the entire hiring process, including job postings, candidate screening, interviewing, and offer extensions.• Coordinate all the onboarding and off-boarding process for the new hires and resigned employees.• Conduct all payroll activities (Attendance, annual leave, exception, deduction,..) on HRIS.• Update and maintain the employees’ personal files in compliance with the Egyptian labor law.• Supports staff inquires and requests on all HR related issues (Time management, policies and procedures,….)• Assist in performance management processes.

• Responsible for processing the Payroll Transactions and the monthly deliverables on specific timelines.• Performing data entry and entering employee's data into the system• Responsible for preparing the monthly bank transfers to related clients on specific payment dates.• Keeps all Documents & reports in separate files for each client to meet the audit requirements.• Responding and Advising by Emails/Phone on Clients’ Payroll inquires and Questions.• Responsible for monthly Payroll Tax and Social Insurance payments on related to the clients.• Assists in HRO Projects Setup and Implementations.

• Manage the entire hiring process, including job postings, candidate screening and interviewing.• Conduct employee onboarding and help organize training & development initiatives.• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.• Maintain employee files and records in electronic and paper form.

• Helping clients know the terms of their contract.• Communicate with companies’ human resources employees to obtain prior approvals for procedures for their employees.• Communicate with hospitals, pharmacies, and the medical network if there is a problem.• Answering inquiries, solving problems, and submitting complaints.• Clarifying the coverage of insurance contracts in each contract clause.

• Manage large amounts of inbound and outbound calls in a timely manner.• Follow communication “scripts” when handling different topics.• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.• Seize opportunities to upsell products when they arise.• Build sustainable relationships and engage customers by taking the extra mile.