Provide applications and product support to customers as well as the sales and service teams and take appropriate steps to bring any open support cases to resolution in a timely manner. Managing, Maintaining and Configuring environment of the servers on AMAZON WEB SERVICES & Microsoft Azure.Configuring IIS & SMTP on the servers for the smooth use of the Application along with the installation of Database like SQL.Provide first line of support to the clients -domestic &… Show more Provide applications and product support to customers as well as the sales and service teams and take appropriate steps to bring any open support cases to resolution in a timely manner. Managing, Maintaining and Configuring environment of the servers on AMAZON WEB SERVICES & Microsoft Azure.Configuring IIS & SMTP on the servers for the smooth use of the Application along with the installation of Database like SQL.Provide first line of support to the clients -domestic & International through calls, emails and through ticketing tool.Troubleshoot client application software issues and if required raised the bug with the product team and follow up till the resolution.Proper maintenance of the servers deployed on the cloud and amazon especially we make sure that there is enough space for the application to work smoothly.Responsible for successful deployment and upgrades of releases, patches, requests, and customizations on the servers.Inventory planning and maintenance of Servers & consumables and Vendor coordination, Server upgrades, purchasing.Work closely with programmers, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction and support users on change control and system updates.Running training sessions and workshops on Application processes and Creating Application/system guidelines and manuals for the organization.Keep technical skills and product knowledge up to date through self-efforts and internal training Show less

• Windows Operating System Installation and Administration.• Troubleshooting of PC workstation hardware /software and network communications.• Responsible for user support & handling user complaints.• Responsible for taking Backup of internal Servers and mail server at a regular basis.• Responsible for Weekly & Monthly Backup.• Configure IP Phone and Provide phone to Users.• Configure of various mail clients eq.:-MS Outlook (XP /2003 / 2007 /2010), Outlook Express… Show more • Windows Operating System Installation and Administration.• Troubleshooting of PC workstation hardware /software and network communications.• Responsible for user support & handling user complaints.• Responsible for taking Backup of internal Servers and mail server at a regular basis.• Responsible for Weekly & Monthly Backup.• Configure IP Phone and Provide phone to Users.• Configure of various mail clients eq.:-MS Outlook (XP /2003 / 2007 /2010), Outlook Express etc.• Inventory planning and maintenance of computer & consumables and Vendor coordination, pc upgrades, purchasing.• Creating and maintaining installation and operating procedures Configured local and networked printers for users. Like (Photocopier, Printer and FAX etc).• Management and troubleshooting Wi-Fi Internet access. Show less

• Windows XP Installation and Administration.• Current knowledge of PC workstation hardware /software and network communications.• Cat5/Cat5e Cabling & Patch Panels.• Administration and Security Troubleshooting & Maintenance of network.• Provided desktop Support for over 125 users with resolving software/hardware issues with all workstations in the corporate building.• PC and Network support for all Agents onsite.• Upload Leads on Dialer.

 Spares Troubleshooting any Hardware and Software related problems for the users. Handled all the queries of related to Hardware and Networking. Handle many schools labs with hardware and networking. Installation of Software. Drivers Setting & Configuration for Diff. Hardware & Software. Team handling. Networking and Security in the Corporate & Government Organizations. Managing Microsoft client’s windows XP Professional, windows 2000 Professional, Microsoft… Show more  Spares Troubleshooting any Hardware and Software related problems for the users. Handled all the queries of related to Hardware and Networking. Handle many schools labs with hardware and networking. Installation of Software. Drivers Setting & Configuration for Diff. Hardware & Software. Team handling. Networking and Security in the Corporate & Government Organizations. Managing Microsoft client’s windows XP Professional, windows 2000 Professional, Microsoft Windows 98. Show less