With over 8 years of experience in the field of IT, I am a dedicated and results-driven professional currently serving as a Lead Software Engineer at Apisero Inc. as part of the NTT Data team. I have continually evolved, taking on increasingly challenging roles to develop a strong foundation in application support, development, and team leadership.My current role at Apisero Inc. involves leading support activities for the Mule manage service project in the banking domain, serving Sound Community Bank as the client. I work with a diverse and skilled team of 10 professionals, utilizing a range of tools and technologies, including MuleSoft, CodeConnect, ServiceNow, and more. The project revolves around regulatory information management, and I've had the opportunity to contribute in several capacities, from handling support activities at the L2/L3 level to API design and debugging. My responsibilities include loading raw data, addressing incidents and service requests, implementing change requests, and leveraging my SQL skills for database reporting.Prior to my current role, I gained experience at esteemed organizations, where I honed my skills in application support, SQL, shell scripting, and tools like Jira and Confluence. These roles have equipped me with the ability to lead teams, resolve conflicts, meet tight deadlines, and provide excellent service to customers.In addition to my professional background, I hold certifications in areas such as ITIL, Sumologic, and Mulesoft, demonstrating my commitment to continuous learning and professional development. My technical skills extend to Oracle, MySQL, Shell Scripting, DataWave, and various other tools essential for ensuring the success of projects and teams.I am a proactive problem solver who excels in high-pressure environments and consistently strives for excellence in all aspects of my work. I look forward to connecting with like-minded professionals and exploring new opportunities for growth and collaboration in the dynamic world of technology and banking.Feel free to customize and expand upon this summary to better match your unique experiences and goals. Remember to keep it concise, engaging, and reflective of your professional journey.