Amrit Sagar Email and Phone Number

I lead a global team with diverse skill set of Risk, Management, Program management and Product Management.Identify high risk business and servicing process basis data analytics, risk metrics and heat mapsCreate strategy to reduce risk and enhance controls within key business processes Lead and deliver on key strategic initiatives on risk reduction using capabilities uplifts and improvements Collaborate with capability teams to improve overall control environment of organisation Manage product backlog for Servicing Data Privacy Capability and help drive efficiency for privacy teams in fulfilling various rights request of CCPA, GDPR, DPDA etcEngage with various stakeholders and internal risk teams to ensure continuous monitoring of risk reduction mechanisms

I wear 2 hats in the role. First one where I create strategy to developing Automated controls to strengthen Risk management framework of servicing organisation in partnership with various risk functions, Compliance, and Operational stakeholders. Second hat is where I also identify transformation opportunities within Risk operations functions to drive operational efficiency, minimising risk and modernisation of Risk testing capabilities. Details are - · Lead and manage diverse global team of 30+ professionals across multiple regions fostering collaborative and high-performance culture. · Develop and implement Key Risk Indicator KRI strategy and models to identify and mitigate potential risk, ensuring alignments with organization Risk Management objectives.· Establish KRI roadmap and operating model with various partners and stakeholders to ensure effectiveness of automated testing and optimizing Servicing group’s RBST framework.· Spearheading large migration and optimization programs across monitoring and complaints functions to meet operational efficiency, risk reduction demand and improve Audit adherence.· Collaborate with Capabilities and tech teams for platform migrations and other uplifts efforts to strengthen Amex Enterprise Testing Journey· Utilize data analytics to monitor KRI performance metrics, platform health, False Positives, Error outcomes and provide actionable insights to improve decision making for operations and risk partners.

• Lead Global Team of Project Managers to drive Key Transformation across Enterprise using Safe Agile Methodologies resulting in cost save more than $10MM in last 3 years.• Create Product Strategy for Intelligent Automation and larger Automation ecosystem [RPA, NLP, AI/ML OCR etc] delivering 50+ E2E Customer Journeys• Identify, Define and Prioritize Product Roadmap in collaboration with Business Leaders• Lead Multi-Functional & Complex Enterprise Programs to meet Strategic goals and track financial & non-financial outcomes• Establish Operating Model & Governance Framework for effective PMO & Stakeholder Management• Build Long Range Plans (3+ Years) & Business Case with Business Stakeholders & Capability Organization• Engage with broader Capabilities and Engineering as Product Owner for scalable Design & Delivery

Roles & Responsibilities Include:· Partner with Operations and Business Team to gather process requirements and create POA Process· Engineered Global Automation Design for Commercial New Accounts Set Up and delivered new automated process resulting in savings of 8 FTEs· Delivered first OCR project reducing cycle time of Commercial CM Acquisition processing in UK Market by 2 Days· Created Automation Playbook as part of New Automation CoE Set Up to Enable Global Team· Responsible for managing one of the Releases which was bundle of multiple use cases led by various project manager globally located· Worked as product owner in scrum environment which consisted of engineers, testers and scrum master to deliver automation projects

Select Project Include: - Coordinated with EVPs of 6 different product lines to harmonized Underwriting best practices and documents and rationalized global authority capacity grids for one of the biggest insurance companies as part of their M&A strategy. - Managing an off shore engagement of largest food manufacturing company spread across multiple countries in Europe for setting up their Financial Shared Services and finance function optimization. Roles include:- Analyzing “As –Is” Financial and Accounting processes and modeling them in ARIS via client workshops.- Coordinating with client to create process hierarchy and shared service playbook.- Using lean methodologies like FTE analysis for identification of process to migrate to shared service centers.- Involved in formulating future state finance processes of OTSC, PRTP and RTR. - Worked with another US Insurance Company to map and improve their current F&A processes which includes Procure to Pay, General Accounting, Reconciliation, Treasury Function, Payroll Function, Vendor Management, and Statistical Reporting. Performed a Level 3 Process Map after interacting with SMEs for all the activities performed across these functions and identified the NVAs.

Worked for TATA Nano team to do a Social Media branding exercise on Facebook, Twitter and other social networks. Also presented an idea about re-positioning the brand and developing a Flagship Nano Store so as to attract more eyeballs and create a space of its own in terms of customer perception.

Responsible for retail mapping of Delhi/NCR so as to provide insight about the distribution channels available for the carpet industry. The work also included providing the outlook of the market in various parameters like, footfall, margin, distribution network, display and various ways retailers procure their product. .

Worked with leading Computer Manufacturing Company of US to provide technical support and resolution of issues to the Laptops being sold to the US Home and Office Consumers. Worked along-side the sales team to drive sales within the team. Managed team of 10 as Senior Technical Support to improve CSAT, MPC, AHT and meet the SLA. Worked with resolution expert team to meet the TAT for issue resolution.