Amrita Bhatia Email & Phone Number

Toronto, Ontario, Canada

Markham, Ontario, Canada

• I was a part of the customer support team to provide implementation, consultation and training, engaging clients/learners with varying skill levels.Provided ongoing technical support, troubleshooting and analyzing.
• Developed working relationships with the company’s sales and marketing staff to utilize product knowledge and customer relationships in support of sales efforts.
• Interacted with clients, vendors, visitors, and guests in a friendly and professional manner.
• Assisted QA in testing software functionality prior to release ensuring compliance will all required standards.
• Released application to the customer with specific bug-fixes, including release notes.
• Translated software knowledge into simplified, easily digestible solutions for the client.

Markham, Ontario, Canada

• Responsible for maintaining an efficient operational workflow to support growing video content distribution.Collaborate with marketing and production team to align campaigns and updates with upcoming video content from.
• Assisting sales and marketing with website content and promotional videos.
• Organize and manage content between teams and distribution platforms.
• Manage YouTube Content Manager & Content ID efforts for the company
• Designed functional solutions, Video Captures of new features.
• Assisted in workshop meetings with clients, presented the proposed solutions as well as performed Software demos.

British Columbia, Canada

• Translated the business needs into system requirements, communicating with the business owners on a broader scale and with an in-depth view.
• Performed integration end-to-end testing on web/mobile and windows desktop applications.
• Worked closely with development, Software Architect on every project.
• Reported and tracked internal and client issues to ensure resolution.
• Attending customer calls, bringing new orders and invoice management.
• Software Testing and implementing it within the organization.

Masters Of Computer Science - It

Bachelors In Computer Applications