Amr Hanafy Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

As Head of Telecoms ( Data Centers, Network and Security and Collaboration) I am responsible for overseeing the design, implementation, and maintenance of the ABK-EG's technology infrastructure. My key accountabilities include: 1. Strategy and Planning : Developing and executing the infrastructure strategy and roadmap aligned with the ABK-EG's business goals and objectives. Mainly I ensure that the infrastructure is scalable, secure, and reliable to support the ABK's growth. 2. Infrastructure Operations : I am accountable for managing the day-to-day operation of the infrastructure, including network, security, collaboration, and Data Center infrastructure. This includes ensuring that the systems are available, reliable, and secure to meet the needs of ABK-EG. 3. Budgeting and Cost Management : Managing the infrastructure budget, including forecasting, planning, and tracking expenses. I ensure that ABK-EG is getting the best value for its investment in infrastructure. 4. Vendor Management : Managing relationships with infrastructure vendors and partners. This includes evaluating vendor performance, negotiating contracts, and ensuring that service level agreements are met. 5. Risk Management : I am accountable for managing risks related to the infrastructure, including cybersecurity threats, system failures, and data breaches. I develop and implement risk management strategies to mitigate these risks. 6. Compliance and Regulatory : I am accountable for ensuring that the infrastructure complies with regulatory requirements, industry standards, and best practices. This includes managing audits, implementing security controls, and ensuring that the infrastructure is aligned with the ABK-EG's and CBE policies and procedures. 7. Team Management : I am accountable for managing the infrastructure team, including hiring, training, and developing staff. I ensure that the team is motivated, engaged, and has the skills and capabilities to meet the needs of ABK-EG.

Cairo, Egypt

As a Telecom Manager, I am responsible for:1. Analyzes Telecoms Data, Voice, and Security performance and recommends adjustments to a wide variety of complex systems management functions with responsibility for overall performance, capacity and availability of networks.2. Provision of technology based information, service levels and issue resolution to the business.3. Run regular internal audits of Telecoms Data, Voice, and Security to ensure optimum operation.4. Evaluate, recommend and introduce Telecoms Data, Voice, and Security solutions as required.5. Software license usage tracking & compliance. 6. Responsible for the planning, budgeting, and delivery of Telecoms Data, Voice, and Security projects.7. Identifies opportunities for the appropriate and cost-effective investment of solutions including sourcing, purchasing or in-house implementation.8. Negotiate service level agreements with service providers and monitor service delivery to ensure the agreed targets and standards are met.9. Vendor Management facilitate and maintain vendor relationships between businesses and suppliers, negotiating contracts, creating vendor standards, and finding the best available vendors.10. Manages Telecoms Data, Voice and Security functions in support of IT services related to the operations, performance and availability across the Bank.11. Directs the planning, administration and problem resolution of Telecoms services including data, voice and security.12. Designs and implements Telecoms architectures.13. Ensure the availability, integrity and fit for purpose Telecoms Data, Voice, and Security aligned with changing business priorities.14. Ensure that Telecoms Data, Voice, and Security services adhered with security standards and polices.15. Manages the preparation and implementation of policies, procedures and standards related to Telecoms services.16. Manages Data Center Infrastructure, design, access, cabling & work closely with related facilities teams.

Egypt

As project management team leader I was responsible for leading a project from its inception to execution. This includes Facilitate the definition of project scope, goals and customer requirements as well as every stakeholder's requirements, timelines and create a detailed scope of work document to be reviewed and signed-off by all project stakeholders and to be revisited upon request through a request of change process.My main responsibilities were:1. Leadership: As Projects Management Team Leader, I was responsible for providing leadership to the project team, motivating and inspiring team members, and setting the tone for the project's culture and values.2. Strategic thinking: I was responsible for thinking strategically about the project, including identifying potential risks and opportunities.3. Problem-solving: I was responsible for identifying and solving problems that arise during the project, including issues related to scope, schedule, budget, and quality.4. Stakeholder engagement: I was responsible for managing relationships with project stakeholders, including customers, vendors, and other departments within the organization, to ensure that their needs are understood and met.5. Change management: I was responsible for managing change within the project, including identifying potential changes, assessing their impact, and implementing them effectively.6. Contract management: I was responsible for managing contracts with vendors and other third parties, including negotiating terms, monitoring performance, and ensuring that contractual obligations are met.7. Knowledge management: I was responsible for capturing and sharing project knowledge, including lessons learned, best practices, and other insights that can inform future projects.8. Performance management: I was responsible for monitoring and evaluating the performance of the project team, including providing feedback, coaching, and support to team members.

Cairo - Egypt

As Project Management Senior Specialist my main responsibilities was to ensure that projects are delivered on time, within budget, and to the required quality standards. This involve managing the project team, developing project plans, and ensuring that project stakeholders are kept informed and engaged throughout the project lifecycle. Also, management processes and practices within the team.My main responsibilities were:1. Project planning: I was responsible for developing the project plan, including defining project goals, creating timelines, and identifying resources needed to complete the project.2. Project execution: I was responsible for managing the day-to-day activities of the project, including coordinating with team members, monitoring progress, and ensuring that the project is delivered on time, within budget, and to the required quality standards.3. Resource management: Managing the project team, including hiring, training, and performance management.4. Stakeholder management: Managing relationships with stakeholders, including customers, vendors, and other departments within the organization, to ensure that the project is aligned with business needs and expectations.5. Communication: Communicating project progress, status, and issues to project stakeholders, including senior management, project sponsors, and team members.6. Quality management: I was is responsible for ensuring that the project is delivered to the required quality standards, including developing quality control processes and ensuring that all project deliverables meet the required quality criteria and hand over to NOC team.Achievements:- I increased Vodafone Fixed Connectivity revenue by 13 mEGP.- I launched Ready Business - Fixed Connectivity Products with remarkable delivered projects for Commercial International Bank (CIB) and successfully delivered full redundant wireless solutions for 170 branches.Link : https://www.youtube.com/watch?v=7X9SDnKKxy0

Cairo

As Project Management Specialist for Vodafone Egypt fixed connectivity projects, I was responsible for lead and motivate the project team, manage resources effectively, communicate with stakeholders, and manage risks and changes.My main responsibilities were:1. I was a customer project manager who was responsible for leading a project from its inception to execution. This includes identified plans and resources required to meet project goals and objectives, facilitate the definition of project scope, goals and customer requirements as well as every stakeholder's requirements, timelines and create a detailed scope of work document to be reviewed and signed-off by all project stakeholders and to be revisited upon request through a request of change process. Projects duration vary based on media used to providing fixed connectivity:- Wireless Projects using MW or WiMax technologies (from 8 to 10 weeks)/ link. - New Fiber installation (form 3 to 6 months) /link.- Interconnection Fiber (from 8 to 10 weeks) /link.- Copper/ MSAN projects (from 4 to 6 weeks)/ link.- Cloud projects (4 months) /project.2. Monitor & control the project updates as well as each stakeholder's progress through various virtual and face to face meetings along with detailed reporting.3. Quality assurance and ensuring the service delivery of the customer and supporting him until handover the project to Support Team using appropriate tools.4. Supporting the customer for any technical issue using my technical background and resolving any issue related to supporting the customer after hand over the project.Achievements:During Feb 2015 – Mar 2018, I've successfully delivered the following:-I delivered more than 1200 links for 52 enterprise customer with 310 projects.- I increased Vodafone Fixed Connectivity revenue by 22 mEGP.- I delivered and managed the whole migration for Barclays Bank to new HQ located at City Stars with new fixed connectivity with total revenue 1 mEGP.

Cairo, Egypt

As Network Operation Center Engineer I was responsible for troubleshoot network issues quickly and effectively, manage network incidents, and performance, and ensure the security and integrity of the network infrastructure. Also, I had to communicate effectively with stakeholders and maintain accurate and up-to-date documentation of the network infrastructure.My main responsibilities were:- Troubleshooting of customer problems (VPN, Internet) over different media types (Microwave, WiMax, 3G, Fiber Cables and Local Loops) aiming to solving problems, indicating the source of the problem and escalating it to the right entity if needs.- Performing primary required configurations on the customer's equipment and Vodafone nodes to solve any problem related to the configuration.- Supported global network users with connectivity, VPN, and access issues.- Monitored and maintained network and software components according to established guidelines andbest practices.- Led preventive and corrective network and infrastructure maintenance requirements.- Closed first-time tickets quickly and met resolution volume requirements.- Ensure maximum possible service availability and performance of customer network.- Provide network continuity and innovation in supporting relevant lines of business.

Smart Village, Cairo, Egypt

As Network Maintenance Engineer is to insure of ongoing operation of the network infrastructure by perform preventative maintenance, testing, monitoring, capacity planning, and vendor management to ensure that the network infrastructure is functioning at optimal levels and is secure, reliable, and available at all times.My main responsibilities were:- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports includes monitor & provide 1st Level Support for Transmission Equipment (OSNs and METRO) and Transmission Link(E1s/E3s/STM-1s) failures.- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.- Wrote, reviewed and edited technical document in accordance with template requirements.

Master Of Business Administration - Mba

Postgraduate Degree

Education record

Education record

Bachelor'S Degree