A. M. (Melissa) Santos Email & Phone Number

San Francisco, California, US

- Regularly tell the story of the team’s achievements over time, including metrics and graphs of the impact of each launch or improvement- As well as guiding my teams in creating user behavior events for their features, I wrote the data team guidance on how to work with these events- Spent 6 months working with the International Contractors team, getting.

San Francisco, California, US

- Built the initial metrics and dashboards, worked with engineering to create and collect data, answered design questions, and estimated business impact of OKR targets for the Insights team and then the Test & Debug team, enabling each team to track the impact of their work and decide what initiatives to pursue- In the Paid Growth project, used survival.

Austin, TX, US

- Worked closely with leadership to answer data questions from all parts of thebusiness, including our financial numbers and our marketing priorities- Created a time-until-churn model in Chartio (survival analysis in SQL) which helpedus segment customers and estimate Customer Lifetime Value- Assisted in all aspects of the product life cycle, from.

San Francisco, CA, US

Worked with Product Managers to create hypotheses, gather the data to test them, and build dashboards showing the usage of various products.

- Worked across the company to create reports and measures of product launches, business health, and communication effectiveness- Responsible for both the data infrastructure and for all reporting and analysis; includes everything from SQL queries to weekly reports to LDA Topic Modeling- Partnered with Support to investigate problems and detect hacked.

Brooklyn, NY, US

Managed the combined Product and Marketing Data Engineering teams, supporting the data needs for a/b experiments, user research, advertising and email marketing.Managed the Data Platform team, serving the big data needs of the company's analytics stack and working closely with the rest of Data Engineering.

Brooklyn, NY, US

Helping everyone in the company understand what data we have, how to add more of it, and how to use our tools to answer their data questions.

Boston, Massachusetts, US

Using R and pulling data from Hadoop and Oracle, work with product teams to integrate a variety of email data into products, like using real-time feeds to detect hacked IPs quickly. Handle adhoc requests from across the company to compare denylists, determine relative impact of our allowlist, quantify value of feedback loops, and attempt to reverse.

Used natural language processing, Mechanical Turk jobs and python scripts to integrate point of interest datasets. Developed new techniques for detecting outliers and generating polygons based on statistical methods.

Armonk, New York, NY, US

Tracked worldwide education targets. Developed business cases using sales, accounting and education data to show the benefit of education. Automated and improved metric gathering and reporting.

Armonk, New York, NY, US

Investigated and implemented analysis of marketing information using SAS. Delivered analysis internally by creating websites, a web service, and an instant messaging bot in Java and PHP.

Armonk, New York, NY, US

Built ETL for feeds into DB2 data warehouse with python and ksh; wrote PHP webpages and Perl scripts on Linux to automate report generation, metric tracking, database loads and maintenance.

Armonk, New York, NY, US

Using our custom tools and interfaces, worked directly with customers to help them understand what was driving traffic on their webpages.

Phd, Applied Math/Statistics

M.A., Economics

M.S., Applied Math

M.S., Decision Technologies

B.S., Business Computer Information Systems