✦Technical Support for Dynamics 365: --> Human Resources--> Project management and Accounting--> General ledger --> Fixed assets--> Budgeting --> localizations (Poland, UK, Germany, Austria, Switzerland) ✦ Solve customers' support requests as quickly as possible, guide them into resolving the errors or scenarios encountered✦ Troubleshooting, testing reported scenarios in our standard environments. ✦ Trace analysis. ✦ Database querying where necessary. ✦ Collaborating with Development and Engineering teams✦ Creating and documenting product bugs, collecting information on Business impact at the same time, to inform Development on the severity of the reported scenario. ✦ Providing feedback to internal support teams on best practices and processes to serve customers better✦ Identifying improvements, continuously, to best practices and processes and making recommendations to improve systematic issues and internal processes

✦Technical interface to customers, for resolution of problems related to the installation, recommended maintenance and use of Oracle products.✦Provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines.Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with Oracle global standards.✦Respond and resolve customer issues within Key Performance Indicator targets.✦Maintain high customer satisfaction results on individual agent surveys.

✦Implementation of Info World’s payroll software - part of an ERP solution✦Work directly with the client to prepare, adapt, or agree on all specifications provided bythe client✦Work with Developers on customer needs in terms of system functionality to ensure amatch between client’s requirements and actual system capabilities/limitations✦Support on custom integration with other products of the suite✦Software configuration or customization in accordance with client’s business processesand law changes✦Database maintenance✦Organize training sessions✦Financial consultancy✦Provide on site / off site technical support

✦Payroll, salary payment and personnel administration✦Manage work flow to ensure all payroll transactions are processed accurately and timely✦Execute time sheets and attendance processing and interface with payroll✦Keep contact with the payroll software consultant to comply to the latest laws✦Benefits and compensations calculation✦Meal tickets calculation✦Process accurate and timely year-end reporting when necessary✦Financial and operational reporting for the HR Director, National Institute for Statistics, etc✦Compile financial, tax and payroll reports for both internal and external purpose.✦Prepares paperwork required to place employee on payroll and establishes personnel file✦Process and maintain personnel files in compliance with applicable requirements; assureproper approvals✦Keep employee records up-to-date by processing employee status changes in timelyfashion

✦Payroll for multinational company clients- for a total of 250 employees.✦Processing payroll transactions.✦Keep contact with the payroll software provider and perform updates on the application tocomply to the latest laws.✦Process accurate and timely monthly and year-end reporting.✦Compiles financial, tax and payroll reports for both internal and external purpose.

✦Phone interviews for market research projects