Abdullah Mulla Email & Phone Number

Riyadh, SA

Al-Riyadh Governorate, Saudi Arabia

• Continual improvement of people’s capabilities, service levels SLAs, service offerings, andtechnology exploitation
• Ensured the effectiveness of day-to-day operations.
• Managed all IT work activities (Website, CRM, ERP, Networking, and manage Online training,…).
• Managed all the procurement and purchasing activities for DBC.
• Managed all HR responsibilities Including Recruitment, Administration, Performance Management,Training, and development, for DBC.
• Monitor… Show more

Riyadh

• Managing and Communicating with the technology team and other departments as a collaborationis required.
• Gathering and analyzing the business requirements of all departments to determine their technologyneeds.
• Identifying and recommending new technology solutions.
• Develop a detailed project plan to monitor and track progress.
• Meet budgetary objectives and adjust project constraints based on financial analysis.
• Modify and amend the project plan based on the… Show more

Al-Riyadh Governorate, Saudi Arabia

• Managed all IT work activities (website OpenCart, Microsoft CRM, Oddo ERP, Networking, devices)
• Responsible for operation across all aspects of Dulani services, delivery coordination, and supplies.
• Deliver operational reports regularly (weekly, monthly, and upon business need).
• Use market research, customer surveys, customer feedback, and web analytic data to understandcustomers and business needs, discover latent gaps, and identify new opportunities to define aservices… Show more
• Use market research, customer surveys, customer feedback, and web analytic data to understandcustomers and business needs, discover latent gaps, and identify new opportunities to define aservices roadmap.
• Managed all the activities related to the training events both inside and outside of DBC.

Riyadh

• Managed the fixation of all the IT hardware issues
• Traced the internal network to avoid shutdown
• Supported all IT’s needs (Projector, sound system, Camera)
• Avaya Call Center System Admin
• Test and Support Microsoft Dynamic CRM

Jeddah

• SAP analysis, design, and testing
• Assist with installation and configuration of system hardware and software.
• Worked in the EOS process.
• Offer daily operations and systems support to personnel.
• Acts quickly in crises so the company can resume normal operations as soon as possible.
• Communicates with individuals by phone and email to solve technical problems.