Abdullah Mulla Email & Phone Number

Riyadh, Sa

Al-Riyadh Governorate, Saudi Arabia

• Continual improvement of people’s capabilities, service levels SLAs, service offerings, andtechnology exploitation• Ensured the effectiveness of day-to-day operations.• Managed all IT work activities (Website, CRM, ERP, Networking, and manage Online training,…).• Managed all the procurement and purchasing activities for DBC.• Managed all HR responsibilities Including Recruitment, Administration, Performance Management,Training, and development, for DBC.• Monitor… Show more • Continual improvement of people’s capabilities, service levels SLAs, service offerings, andtechnology exploitation• Ensured the effectiveness of day-to-day operations.• Managed all IT work activities (Website, CRM, ERP, Networking, and manage Online training,…).• Managed all the procurement and purchasing activities for DBC.• Managed all HR responsibilities Including Recruitment, Administration, Performance Management,Training, and development, for DBC.• Monitor and develop action plans based on beneficiaries' satisfaction survey results.• Lead the standardization of processes to create a more effective and efficient. Show less

Riyadh

• Managing and Communicating with the technology team and other departments as a collaborationis required.• Gathering and analyzing the business requirements of all departments to determine their technologyneeds.• Identifying and recommending new technology solutions.• Develop a detailed project plan to monitor and track progress.• Meet budgetary objectives and adjust project constraints based on financial analysis.• Modify and amend the project plan based on the… Show more • Managing and Communicating with the technology team and other departments as a collaborationis required.• Gathering and analyzing the business requirements of all departments to determine their technologyneeds.• Identifying and recommending new technology solutions.• Develop a detailed project plan to monitor and track progress.• Meet budgetary objectives and adjust project constraints based on financial analysis.• Modify and amend the project plan based on the changes that might appear to the project scope,project schedule, and project costs by verifying the priorities and making sure to meet thestakeholder expectations.• Established a CRM system by using Odoo that serves all DBC activities and requirements.• Managed the IT activities and distributed them to the IT team. Show less

Al-Riyadh Governorate, Saudi Arabia

• Managed all IT work activities (website OpenCart, Microsoft CRM, Oddo ERP, Networking, devices)• Responsible for operation across all aspects of Dulani services, delivery coordination, and supplies.• Deliver operational reports regularly (weekly, monthly, and upon business need).• Use market research, customer surveys, customer feedback, and web analytic data to understandcustomers and business needs, discover latent gaps, and identify new opportunities to define aservices… Show more • Managed all IT work activities (website OpenCart, Microsoft CRM, Oddo ERP, Networking, devices)• Responsible for operation across all aspects of Dulani services, delivery coordination, and supplies.• Deliver operational reports regularly (weekly, monthly, and upon business need).• Use market research, customer surveys, customer feedback, and web analytic data to understandcustomers and business needs, discover latent gaps, and identify new opportunities to define aservices roadmap.• Managed all the activities related to the training events both inside and outside of DBC.• Managed all the procurement and purchasing activities for DBC. Show less

Riyadh

• Managed the fixation of all the IT hardware issues• Traced the internal network to avoid shutdown• Supported all IT’s needs (Projector, sound system, Camera)• Avaya Call Center System Admin• Test and Support Microsoft Dynamic CRM

Jeddah

• SAP analysis, design, and testing• Assist with installation and configuration of system hardware and software.• Worked in the EOS process.• Offer daily operations and systems support to personnel.• Acts quickly in crises so the company can resume normal operations as soon as possible.• Communicates with individuals by phone and email to solve technical problems.• Performed various duties depending on circumstances and current company needs.