Leveraging in-depth expertise in Google Workspace administration, deployment, and support, I ensure seamless integration of Google's suite of productivity tools into clients' business workflows. Committed to delivering exceptional service, I provide proactive maintenance, troubleshooting, and ongoing support to maximize the value of Google Workspace for organizations of all sizes.- Collaborate with clients to understand their business requirements and develop customized Google Workspace solutions to meet their needs.-Implement security best practices and compliance policies to protect sensitive data within Google Workspace, including user access controls, data encryption, and phishing prevention measures.- Conduct user training sessions and create documentation to educate clients on Google Workspace features and best practices for maximizing productivity.

- Attend daily staffing review meetings detailing previous and current week’s performance, provide weekly and daily real time recommendations to our client’s internal sites and vendors. Manage intraday service level acceptable goals, monitor real-time adherence to schedules and flow of calls, chats and/or emails, approve real-time requests for offline events, recommend overtime or VTO based on daily performance, provide an impact analysis for outages, staffing shortages or other unplanned events. Run and publish intraday productivity reports, code exceptions and update a log of daily actions.

- Assist players with account management such as: edit profile details, secure account with 2FA/Authenticator, parental control setup, account linking with consoles/platforms (i.e. Steam, Xbox, PSN, Twitch, Nintendo, etc) and billing. - WLAN/LAN architecture, VPN, network connection and advanced network troubleshooting knowledge- Provide support via email/chat with high quality performance.- Helped players with technical problems with games such as: updating drivers, update/reinstall/install graphic cards, update DirectX version and input device setups.

-Google Apps services (Complete understanding of Gmail, Calendar, Drive, Contacts andSites applications) and G Suite's control panel for business management.-Email management (Complete understanding of mail routing setup, cloud/local-based maildelivery, POP/IMAP setup, email client configuration and mail migration)-Domain management (Complete understanding of DNS records, domain migration setup, MX configuration and host's control panel)-Provided Google's high quality support for all customers via chat, emails and outbound/inbound calls.

- Helped players with technical problems with games such as: updating drivers, update/reinstall/install graphic cards, update DirectX version and input device setups, - Helped players with network issues with games such as: Router/modem configuration, ports setup, VPN and WLAN/WAN setup,

- Helped players with basic knowledge of all games based on Facebook such as: Farmville, Frontierville, Cityville, etc. - CRM knowledge such as Salesforce and LivePerson. - Helped players any game related bugs through email and chat support.